Hi my mobigo has said that i have one a prize how do i collect it

Question edited for clarity, 'make model (what it is)'.
Question moved from Cellphones to correct category.

You can't, this is a child's learning toy. It is not a cellphone.

Full specs here

https://www.amazon.com/VTech-MobiGo-Touch-Learning-System/dp/B007XVYN7U

More here

https://www.google.com/search?q=VTech+MobiGo+2+Touch+Learning+System

..

You need to update the toy. Connect it to your Learning Lodge Navigator. You should be prompted for an update.

My son's is doing the same thing just emailed vtech as well

Called vtech today about mostly unused mobigo not identifying cartridges, they told me the toy is defective. It was a mobigo 1, which had a year warranty. We bought it too early for my son and it sat on a shelf for almost two years. We bought another from a craigslister whose son never used it only to find the same issue upon opening. Vtech suggested we purchase the Mobigo 2, but I am against doing so after finding out those only have a three month warranty. Quality control isssue?????

had the same prob with my son. the games are fun the wife and i couldn't help it.
1. take out the batteries then hold the "on" button for 45 sec replace batteries
2. go to your vtech mobigo acct edit your childs name to "family" or something
3. now add the child you wanted to "reset" now switch mobigo from "family" to new child
4. plug mobigo into pc and the progress log should be reset
thats what worked for me hope this helps

I too had this problem... if u are using the learning lodge cd ... it wont work (the version is too old) uninstall the old version and go to www.vtechkids.com/downloads and download the latest version of the learning lodge navigator. once u do that ... connect the mobigo... it will reinstall all the necessary software and fix the problem. ours is working perfectly now. the manual should have stated "always make sure u have the latest version of the software" or there should be an update button on the current version to always check for updates :)

Hi nito_juanito

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Before you can connect the MobiGo™ to your computer, you need to install the
software and register on the MobiGo™ website.
To begin the software download and registration process, please go to
http://www.vtechkids.com/download to download the setup file and registration
guide.
Once the setup process is complete, connect the MobiGo™ to the computer using
the USB cable provided.

For the instruction booklet you can download it here at this link..

http://www.vtechkids.com/_f/_pw/_manual/MobiGo%20console.pdf

When I connect to the web site Mobigo can't recognize USB device. Please help, I'm tired.....and really mad about it!!!!

this is spam im beyonce my little girl niss cant get her prize

It is very easy to fix it.
For this, your camera has to be disassembled and collected together again by an authorised repairer.

Its prize changes from one Service Center to another.

Please ask if they can give you an acceptable prize.

Regards.