While steaming veggies on the stove the microwave shut off and will not work. This has happened in the past but it reset itself. This time it will not. Microwave is mounted over the stove.

Adj door latch switch assembly. It is not aligned properly preventing the door hooks to engage.

Steve,

The vent fan is thermostat controlled to protect the control panel. Once the panel temp drops, this will turn off by itself. This is normal for this to occur when your steaming and cooking for a long time. Good Luck

I’m happy to help further over the phone at https://www.6ya.com/expert/gere_bf68e6055dd61249

Hi,
You got a lemon... make them exchange it now while it is new!!!

heatman101

I found an instruction booklet. For most veggies (1/2 lb) steam for 10 minutes using 3/4 cup water. Add 5 minutes steaming time for frozen. 1 whole cauliflower is 15 minutes & 1 cup water

I always recommend that you use the vent fan whenever you're cooking on the stove top to keep heat, steam, and grease out of the controls and door panels.

If it does not dry out over time, it may need to be manually dried or blown out.

The keypad may be damaged or worn out, or control unit may be damaged.

Keypad failure can cause it to come on by itself, which can lead to a fire.

Feel free to contact me directly (and please remind me of your full model number from the tag on the unit) for more information & help.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

William E. Miller, AS-EET
[email protected]
http://www.microwavedisplay.com
Microwave Oven Control Panel Repair Nationwide

Direct spraying of cleaners on the keypad and steam from the cooktop can short the keypad.

Luckily, it dried out. Sometimes it doesn't, and the keypad has to be replaced.

I always recommend that you spray non-ammonia cleaner on a soft cloth (not a paper towel which can scratch) and gently wipe the keypad.

And I always recommend that you use the vent fan when cooking on the stove top to keep heat, steam, and grease out of the controls.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

This sounds like the unit is defective and if I were you I would return for replacment!

It could have been steam or humidity.

If this is an over the range model, be sure you always use the hood vent exhaust fan when you're cooking on the stove top.

Whether it's a counter top or over the range top, always be aware that the cooling fan is running when it's cooking.

When in doubt feel for air flow through the vents.

Good luck.

First of all, be sure the microwave's hood vent exhaust fan is on whenever you cook on the stove top! That's essential to protecting the controls of the microwave.

If this still happens even though you use the fan, then your keypad or controller is likely failing, and we can help you with our $39.95 nationwide repair service.

Please reply back and let us know how it goes.

We're happy to help and we appreciate your thoughtful rating of our answer.

William E. Miller, AS-EET
[email protected]
http://www.microwavedisplay.com

Sounds like a mis-aligined, or defective door switch. I would suspect defective.