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Are you sure the pilot is heating up the thermocouple? Make sure the flame is close enough to the thermocouple. Also make sure the thermocouple is seated properly in control valve. Try unscrewing and resetting it back into place.
How they work. First you need to know that cold water goes into the tank near the bottom (because of the "dip tube" inside the tank) and hot water is taken out at the top. Also hot water naturally rises. so... when the tank is full of cold water the top element will come on and heat up the top 1/3 of the water then the bottom element will come on and finish heating the rest of the tank.
That's how they work. First you need to know that cold water goes into the tank near the bottom (because of the "dip tube" inside the tank) and hot water is taken out at the top. Also hot water naturally rises.
so... when the tank is full of cold water the top element will come on and heat up the top 1/3 of the water then the bottom element will come on and finish heating the rest of the tank
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