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Posted on Jan 04, 2011
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Xbox 360 scratches the game disks - Microsoft Xbox 360 Elite Console

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  • Master 492 Answers
  • Posted on Jan 04, 2011
Anonymous
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Joined: Dec 26, 2010
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Hi there,

This is a hardware problem in older generations of the Xbox 360. What most people seem to believe is that the 360 should stand vertically, but do this and you will be covering the vents which let your 360 breathe. This is why you will see a lot of people bringing up the red ring of death, or people who have had their 360 scratch their DVDs.


My suggestion is to set your 360 horizontally. It's always worked for me and I haven't had a single thing go wrong with my 360.

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My game is scratched due to my daughter moving my console

The only soulution is to get a disk scratch remover to rescue the disk. The Xbox scratched the disk because of the lack of anything to stop the disk tilting inside the drive when the xbox is moved.
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Bought guitar hero 5 xbox game w/guitar..disk spins and then says unreadable contact support...

Are other games working correctly in your Xbox 360?

Is this a brand new disk? or did you buy used?
if used, check for major scratching on the disk. If scratched heavily you can try to buff out scratches with a lint free cloth, I have also heard that toothpaste could be used for buffing out scratches, but I would only try this as a last resort.

If other games work fine in your Xbox, it's probably the disk. Make sure you have the XBOX version of the game (and didnt accidentally grab the PS3 game instead or something)

If it is the right version of the game and brand new and not working, call Activision and tell them you have a bad disk, if it's brand new I can't see how they wouldn't replace it. Or just return it to the store.
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I have 2 copies of the same game that will not play in my xbox 360. Every other game I have works.....Any ideas why?

Are the disks scratched? If yes, that is why.
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Check back side of disk or any scratches or dirt, wipe of game with soft damp cloth. Please know if there are too many scratches or if the scratches are too deep, then replacement is be required. If there are no scratches or dirt, try other Xbox 360 games to for sure verify that it is the game that is the problem and not the Xbox 360. If the game is at fault and the Xbox 360 can play other games, and there are no scratches or dirt, then it’s a faulty disk, and needs to be replaced. Hope this helps!
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1. you move, shake or touch xbox while running or disk is iin. solution: STOP!!!
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A Fault on M$FT's part theyre is no buffers above the disk causing it to bump against the laser. Call M$ tell them its scratched a game make a fuss and they will either send you a new game or a credit voucher
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i can fix your games as well as the disc drive if you feel like is to complicated.
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That normally means that the disk is gettgin scratched is your xbox laying down or standing up? If its standing up and is bunped slightly the disk can shift and get scratched. Check your games for scratch rings around them.
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