The batteries in my daughters leapfrog Tag only last for a very short time...any ideas?

I found this as a FAQ on Leapfrog's site:

My toy has no power after I replaced the batteries. Why?
http://leapfrog.custhelp.com/app/answers/detail/a_id/27/session/L3RpbWUvMTMyNjMxNzA3NC9zaWQvd01DNV9VTms%3D

Here are all the FAQ for the Tag Reading System:

http://leapfrog.custhelp.com/app/answers/list#s=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..

I recommend contacting their technical support (they have online or via phone):

http://www.leapfrog.com/en/pages/support/contact_us.html

mine is doing the same thing. it's brand new. my daughter got it for christmas yesterday. i've even tried it on my husband's macbook. both our macbooks are up to date and her leap pad works. i'm about ready to take this stupid thing back to the store. it synced all the books except for her tangled book and will not sync again. i've even tried to restore back to factory settings and it won't even do that. i've deleted and reinstalled the leapfrog connect app 3 times. also seems that the stupid pen sucks down battery juice. i've put brand new lithium batteries in the pen and after 2 hours the pen is acting like it's dying and the only thing we've been doing is trying to sync it.

I'm having the same problem! Did you ever get it to work?
-Linda

Hi dutchbagwell


Please rate if my answer is helpful !

Go to this link and you will find information on errors that you get with leapfrog tag

http://www.leapfrog.com/en/pages/support/product_pages/tag.html

push down and turn left on the white "screw" on the back of the tag

Hello

Please take a look at this link and go through the steps. http://leapfrog.custhelp.com/cgi-bin/leapfrog.cfg/php/enduser/std_adp.php?p_faqid=1638&p_created=1208987240

Please let me know if this helps you out.

Thank you

maybe the update was not able to complete or u can also try replacing the batteries with the same-type new batteries.

Hello I will try to help you. If the pen was working up until the batteries died then the problem logically would be solved by putting in new batteries. That said, remove the "new" batteries and install them in another device to be sure that they are good. Some new batteries die in the package before being used.

Then make sure you are putting the batteries in correctly, pay attention to the + and -.

Finally, you can clean the ends of the battery chamber by using a pencil eraser and rubbing it on the metal contacts.

Let me know if one of these things fixes your problem as I have additional ideas.

Hope you worked this out before Christmas Day...
It uses four AA batteries.

We have one too.. Check out the product manual at:
http://www.leapfrog.com/etc/medialib/leapfrog/parent_guides/pg_infanttoddler.Par.16416.File.tmp/10210_LittleLeaps_SetUpGuidepdf.pdf

The Toshiba quick setup number (in the US) appears to be '02'. If that doesn't work, try going through all of the Toshiba numbers one at a time, which are
002 020 026 045
051 074 081 108
110 116 119 120
126 130 131 160