Looking for replacement tent rod for 'big adventures play tent' made by Blue Hat Toy Company owned by MerchSource. Anyone know an email or phone# for customer service?

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• You can try to contact Merch Sourse that owns the Blue Hat toy Company name and see if you get some action there. Here is their contact information.

• The company that owns The Blue Hat Toy Company is
• Merch Source, LLC
• 19517 Pauling
• Foothill Ranch, CA 92610-2619
• United States
• Phone: 1-949-587-9207
• Fax: 1-949-707-2780

• Here is the link to their page on at the BBB if you choose to go that route. http://www.la.bbb.org/Business-Report/MerchSource-LLC-100063501

• Good luck to you.

Regards, Tony

Ours too. Very disappointed. The phone number is 18003742744. They were less then helpful for me. But maybe they can help you out. Will not buy their toys again.

I have to say that happen to us also. I finally found the number to call them. 18003742744. They told me that they do not have replacement parts but I could return it either Kohl's or Jcpenneys for a exchange. I did not buy it at either of those stores. The lady said it did not matter. Some how I have a hard time believing that. Was very disappointed in this toy.

The Blue Hat Toy Company brand is owned by:
MerchSource, LLC
19517 Pauling
Foothill Ranch, CA 92610-2619
United States
Phone: (949) 587-9207
Fax: (949) 707-2780

Actually reached the distributer with an e-mail and within 20 minutes got a reply and a replacement. the Blue Hat Toy Company are trademarks of Distributers MerchSource, in Foothill Ranch, CA.

I sent an email to [email protected] which is customer service for Blue Hat Toy Company. She emailed me a PDF file manual for the Teach and Talk Laptop. Without the manual you would never be able to get the game functions figured out.....

If you need the manual I would be happy to forward the pdf file to you.

Becky
[email protected]

I just bought a hover Lites copter today.(8/22/08) on the bottom of the box is a sticker that reads >> "Please do not return damaged item to retail store. To buy replacement parts, call 1-800-374-2744 or please visit our websites www.bluehatbrands.com or www.hover-lites.com "

I tried the phone number before posting this and it is a valid number.

Also paperwork indicates the copters are distributed by MerchSource LLC, Foothill Ranch, California

Their info is as follows
WEBSITE http://www.merchsource.com/faq1.cfm

For Customer Support,
Please Call Us
at 949-587-9207
or e-mail us at
[email protected]

Hope this helps everyone

tried that said they would send me one , brandon was the reps name, 2 weeks now nothing,

MERCHSOURCE, LLC
19511 Pauling Street Foothill Ranch CALIFORNIA 92610

Mike Roberts, Partner and Co-founder of MerchSource, LLC

Mike Roberts, 949-900-0904
949-587-9207

RE: Hover Lites Radio Controlled Helicopter parts
I have/had the same problems as everyone else.. I found that this helicopter is the same as 9093 Syma RC Helicopter, here is the site where you can get parts!

http://www.raidentech.com/sy90drrchesp.html