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Sounds like you have a problem with your audio port. Try to loosen the connection of your headphone and see if it changes anything. If it does then that's where the problem is. Probably loose connection or something's shorting it.
You can try fix it by opening the case and pulling the two halves slightly apart. Then place it in a warm, dry place, with plenty of air flow. You could try a fan heater, but set it on low, as too much heat is worse than moisture, It may take some time to dry out. The player i tried this on was starting and locking up and took over a week to work properly again.
My same player did not come with the CD. Depending on which program you use to get your music on your player, the CD is not needed. Try connecting your sansa to your computer and open whatever program you use for your music.
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