Your TV has a bad optical block. Mine has the same problem. Sony has extended the warranty on the optical block till 6-30-2010. I called Sony and they offered me a newer model 52 inch flat panel LCD for $450 and told me to keep the old TV. They will also pay to have your TV repaired if desired. Here is the email I recieved from Sony:
Dear Valued Sony Customer,
Models: KDF-42E2000, KDF-46E2000, KDF-50E2000, and KDF-55E2000
US Based Customers: KF-42E200A and KF-50E200A
As part of the Sony commitment to quality, Sony is announcing that it is extending the limited warranty (parts and labor), in the United States, on the optical block of the above-referenced 2006 model Micro-Display Rear Projection televisions until June 30, 2010, regardless of purchase date. For any customer who requires repair of the optical block on one of the affected models, Sony will cover the cost of the optical block repair (parts and labor) at no charge through June 30, 2010. This extended warranty does not apply to the replaceable projection lamp or the other parts that may be used in the televisions.
Sony is also announcing that for any owner of these model televisions who paid out-of-pocket expenses on or before February 28, 2009 for an estimate or repair service to replace the optical block, Sony will reimburse the customer by mail for the cost of the optical block and the labor expense to replace it, subject to certain conditions. To receive reimbursement, please follow completely the directions on the
claim form; for reimbursement all claims must be postmarked by April 15, 2009. See the
claim form for complete terms and conditions.
All other terms of the Sony limited warranty continue to apply. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its authorized servicer network, will endeavor to repair your set within 30 days of your first contact. For diagnosis, warranty service, or if you are not provided a repair within 30 days, please contact Sony at (888) 649-7669.
Sincerely,
Sony Electronics
You received this email because our records show you registered an eligible Sony product. This is a one-time customer notice and will not impact your status with regards to other Sony emails, nor will it result in additional emails.
If you have not subscribed to Sony Style updates and would like to do so, please
click here.
If you would prefer not to receive further email communications from Sony Electronics, please
click here. Or send an email to
[email protected].If you'd like to update your email address with Sony Electronics, please
click here.Sony Electronics Inc.
Personal Information Management Office
1 Sony Drive, MD 1E4
Park Ridge, NJ 07656
© 2009 Sony Electronics Inc. All rights reserved. Reproduction in whole or in part without written permission is prohibited.
Privacy Policy/Your California Privacy Rights |
Legal/Trademark Dear Valued Sony Customer,
Models: KDF-42E2000, KDF-46E2000, KDF-50E2000, and KDF-55E2000
US Based Customers: KF-42E200A and KF-50E200A
As part of the Sony commitment to quality, Sony is announcing that it is extending the limited warranty (parts and labor), in the United States, on the optical block of the above-referenced 2006 model Micro-Display Rear Projection televisions until June 30, 2010, regardless of purchase date. For any customer who requires repair of the optical block on one of the affected models, Sony will cover the cost of the optical block repair (parts and labor) at no charge through June 30, 2010. This extended warranty does not apply to the replaceable projection lamp or the other parts that may be used in the televisions.
Sony is also announcing that for any owner of these model televisions who paid out-of-pocket expenses on or before February 28, 2009 for an estimate or repair service to replace the optical block, Sony will reimburse the customer by mail for the cost of the optical block and the labor expense to replace it, subject to certain conditions. To receive reimbursement, please follow completely the directions on the
claim form; for reimbursement all claims must be postmarked by April 15, 2009. See the
claim form for complete terms and conditions.
All other terms of the Sony limited warranty continue to apply. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its authorized servicer network, will endeavor to repair your set within 30 days of your first contact. For diagnosis, warranty service, or if you are not provided a repair within 30 days, please contact Sony at (888) 649-7669.
Sincerely,
Sony Electronics
×