Altec Lansing BackBeat 903 Consumer Wireless Headphones Logo
Posted on Jun 24, 2010

Can't get my Altec backbeat 903 headset to sync with my itouch

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Andrew Chrostek

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  • Posted on Jun 24, 2010
Andrew Chrostek
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Joined: Jun 10, 2010
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Try updating your Ipod touch to the latest OS. I have read that older versions of the Operating system didnt offer bluetooth capeability, or it wasnt very stable. If you have the latest update then try this:

First, sync your iPhone or iPod touch to iTunes to backup your user information, Contacts, Calendar, and other data. Then try the following steps in order.
One On the device, tap Settings > General > Reset > Reset Network Settings. Check to see if the device now displays the Wi-Fi address or Bluetooth address (tap Settings > General > About and scroll down to Wi-Fi Address or Bluetooth). If there is a Wi-Fi address and a Bluetooh address, then you're done with these steps and you can resync your settings and your media using iTunes.
If there's still no Wi-Fi address or Bluetooth address, then continue to step two.
Two On the device, tap Settings > General > Reset > Erase All Content and Settings. Check to see if the device now displays the Wi-Fi address and Bluetooth address (tap Settings > General > About and scroll down to Wi-Fi Address or Bluetooth). If there is a Wi-Fi address and Bluetooth address, then you're done with these steps and can resync your settings and your media using iTunes.
If there's still no Wi-Fi address or Bluetooth address, then continue to step three.
Three

  1. Restore the iPhone or iPod touch software (this erases all data on the device) using iTunes (see article 305744 for additional assistance).
  2. After the restore is complete, sync your previous settings (mail settings, text messages, notes, call history, contact favorites, and so on).
  3. Now see if your device shows a Wi-Fi address and Bluetooth address (tap Settings > General > About and scroll down to Wi-Fi Address or Bluetooth).
If there is a Wi-Fi address and Bluetooth address, then you're done with these steps. If there is no Wi-Fi address or Bluetooth address, then continue to step four.
Four If there is no Wi-Fi address or Bluetooth address listed after doing the above steps, then your iPhone or iPod touch may need to be repaired. See the iPhone Service FAQ or iPod Service FAQ for additional service information.
Note: If the device shows an address in the Wi-Fi Address field and you are still having issues using Wi-Fi, refer to article 305715 for additional Wi-Fi troubleshooting tips. If the device shows an address in the Bluetooth field and you are still having issues using Bluetooth, refer to articles HT1843 and HT1664 for additional Bluetooth troubleshooting tips.

hope it helps!

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Ear tip can NOT fit my ear ! it keeps slide out from my ear~ Dose anyone here have the solution for it?? is there any ear tip i can use to solve the problem ?? Thanks

Have you tried a different size ear tip, you should have gotten a small ab a large size, here is the link below for the Backbeat 903 ear tips (model 80846-01).

Plantronics BackBeat 903 Ear Tips

Good luck from Headsets Direct!
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Can't turn on the Plantronics BackBeat 903 headset:

The power button for the Plantronics BackBeat 903 headset is on the back of the ear piece. Please take a look at the user guide, it has a diagram. Here is the link:

http://www.headsetsdirect.com/pdf/backbeat903-906_ug_en.pdf

Good luck from Headsets Direct - 800-914-7996.
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Performing a system reset might take care of the problem. Reset instructions: Plug in the AC charger and hold the power/pair button. The headphones will show a solid red or blue light when they have been successfully reset.

Below is a link to the Backbeat 903 User's Guide for more information.

Plantronics Backbeat 903 User's Guide

Good luck from Headsets Direct!
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The red flashing indicates a low (or check) battery. The instructions on page 4 in the link below for the Plantronics Backbeat 903/906 will show you how to charge it up. On page 8 you'll see how to power down and then up the headset to reset it.

Plantronics Backbeat 903/906 User's Guide

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Once you make your iPhone discoverable, then put the Plantronics Backbeat 903 into pairing mode. With the headphones powered off, press and hold the Power / Pairing button until the LED Indicator flashes blue and red. Here is the link below for the Backbeat 903 user guide that has the pairing instructions as well.

Plantronics Backbeat 903 User's Guide


Good luck from Headsets Direct!
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Take a look at the following link to Plantronics' web site:

Pairing the Backbeat 903

Good Luck from Headsets Direct!
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Remember that newer phones are like small computers, so they may become corrupt over time and you may need to reset them every so often. Simply turn your phone off and remove the battery for a few seconds, then replace the battery and turn it back on again. If this does not resolve the issue, delete any pairing information for your BackBeat 903 headset and pair it again with your phone, carefully following the instructions on the link below for the Plantronics BackBeat 903.

Plantronics BackBeat 903 User's Guide

Good luck from Headsets Direct!
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If you have the BackBeat 903 synced (or paired) to both devices, you should be able to toggle between the two seamlessly. The multipoint technology that Plantronics uses to pair its headsets to two devices at once works on a first ring basis. When you're out and about with your phone, the headset will respond only to it (33' bluetooth range for one thing). When you're paired to and having fun on your PS3, if your phone rings, you make the choice to keep playing or answer the phone. You're always in control, one doesn't override the other.

Good luck from Headsets Direct!
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I have a Plantronics Backbeat that I use with my iPhone 3G. Many people complain that it is difficult to hear me when I speak on the phone. The say there is a lot of drop out and that it isn't clear. ...

Remember that newer phones are like small computers, so they may become corrupt over time and you may need to reset them every so often. Simply turn your phone off and remove
again the battery for a few seconds, then replace the battery and turn it back on again. Delete any pairing information for your BackBeat 903 headset from the phone and pair it again with your phone, carefully following the instructions on the following link for the Plantronics BackBeat 903.

Plantronics BackBeat 903 User's Guide

That should get the cobwebs out of the connectivity between the headset and the phone.

Good luck from Headsets Direct!
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Typically with the Plantronics Backbeat 903 Bluetooth headset, you should be able to move forward or backwards one track. Press and hold the volume/tracking/mute button forward or backwards for each track. You should hear a single low tone for each track change. Below is a link for the Backbeat 903 user guide.

Plantronics Backbeat 903 User's Guide


Good luck from Headsets Direct!
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