My son's leapfrog tag says to change the batteries, how do i do that?

Hi, you can download allof the software from the LeapFrog Web site

www.leapfrog.com

I hope that this helps?

I found this as a FAQ on Leapfrog's site:

My toy has no power after I replaced the batteries. Why?
http://leapfrog.custhelp.com/app/answers/detail/a_id/27/session/L3RpbWUvMTMyNjMxNzA3NC9zaWQvd01DNV9VTms%3D

Here are all the FAQ for the Tag Reading System:

http://leapfrog.custhelp.com/app/answers/list#s=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..

I recommend contacting their technical support (they have online or via phone):

http://www.leapfrog.com/en/pages/support/contact_us.html

mine is doing the same thing. it's brand new. my daughter got it for christmas yesterday. i've even tried it on my husband's macbook. both our macbooks are up to date and her leap pad works. i'm about ready to take this stupid thing back to the store. it synced all the books except for her tangled book and will not sync again. i've even tried to restore back to factory settings and it won't even do that. i've deleted and reinstalled the leapfrog connect app 3 times. also seems that the stupid pen sucks down battery juice. i've put brand new lithium batteries in the pen and after 2 hours the pen is acting like it's dying and the only thing we've been doing is trying to sync it.

it needs a software supported update . Find and download and use the software from the providers official website

Make sure that the batteries are installed in the correct orientation (+/- polarity). This is the same thing that happens to my units. Also make sure the cartridge contacts are clean, and the cart is properly installed.

It might be the batteries or the brand of batteries. My son has had the tag reader for over a year now and we seldom change the batteries. Leapfrog may be against it, but we use rechargable enegerizer batteries. I can count on 1 hand how many times I've changed the batteries in the last 18 months.

In order to change the battery on the tag "reading pen" turn it over and there is what looks like a flat head screw head on the back of the tag, it should be white. Give that a quarter turn and the back should pop off, ours was kind of tough to get off but after the back comes off you can replace the 2 AAA batteries. I believe the "pen" has to be turned on to connect to the computer so this might fix your connection problem also.

Hello

Please take a look at this link and go through the steps. http://leapfrog.custhelp.com/cgi-bin/leapfrog.cfg/php/enduser/std_adp.php?p_faqid=1638&p_created=1208987240

Please let me know if this helps you out.

Thank you

Yes, allow me to clarify......

It has worked for 1 year. We have already loaded it with the books and we've installed the software for it, but now all of the sudden, it won't sound unless it's through the headphones.

HI my son has a LEAP frog MAKE SURE THAT THERE IS NOTHING OBSTUCTING THE CONTACTS( metal on the game and the cartdridge meet)


PLEASE RATE THIS HELP FiXYa EXPERTS HELP