You should be able to see the date on your handset screen instead of the key sign. Have you tried restarting both the base unit and the handset already?
You could also try and re-register your handset.
1. Remove handset from the base station.
2. Go to the menu specifically on the base settings. You should be able to see the ringer volume etc options on the LCD screen.
3. Enter the reset code: **335782
4. The phone will reboot and wait for it to finish the process.
5. Register your handset.
1 Ensure the base station is off. Press v if necessary.
2 Press MENU (a) on the base station.
3 Scroll (a) to DISPLAY BASE-ID, then press OK (a). The base station displays the 15-digit base ID code.
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Action
Setting Up Optional Charging Bases and Expansion HandsetsAction
4 Press NEW (a) on the handset. The ENTER BASE ID screen displays.
5 Using the keys on the handset, enter the 15-digit base ID code, then press OK (a). If you make a mistake while entering the code, press the left soft key (<) to clear it.
Important: The base ID code may contain numbers and characters such as #. Make sure to enter all 15 numbers and characters.
If ENTER BASE ID displays, 1 or more characters were entered incorrectly. Re- enter the base ID code.
Ok there is two possible places that could be fault, The AC/adpator where plugs into wall, The contacts on the battery or the phone, or the circuit board inside the handset.
There is not any other thing i can think of. I would be blaming the headset first.
You can check this with a voltage meter take the neg- and pos+ poles and see if its getting pass threw current if it is replace the headset.
Thanks and please do click the accept button for my efforts.
Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/edwy_1a56970cf1ea4620
No this is not a settings issue on why it will not charge!! However if you having these issues as well sounds like a failed handset like i said and you did not accept. We will see what the secound opinion has for you, but keep in mind the expert who first answered if the secound does nto fix it.
thanks
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Thanks for the previous answer, but I do not think the connection has problem, meanwhile, the handset is not able to find the base even after I put in the identification ID, also a key sign on the upper left corner of handset screen confuses me, I wonder if there is any handset setting problem over there which causes the whole problem
good job, I will take a try
I tried to restart both the base and the handset, but did not work, also I do not know how to input a reset code as you mentioned. The basic problem is that the handset is not able to find the base, it keeps showing a "search the base" on the screen. Meanwhile, the key sign on the upper left corner of the screen never gone away.
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