How to change battery on leapfrog tag? Trying to download new books from the on to tag but it says there is a problem with the connection. Can you help?

In a moment, I will point you to tech support at Leapfrog. But first, here is a link for a possible software installation:
https://www.leapfrog.com/en-us/support/products/tag

https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install-winpc/problems-with-leapfrog-connect-and-windows-10/9e34cb25-b7e3-4f3b-9661-4b849704a3bf

https://www.youtube.com/watch?v=qf1b7uUR_-M

An alternative if untested link for software (use at your own risk) is:
https://nytrngsecure.com/reader/leapfrog-tag-reader-dqbky8p/

If the device is not recognized: https://leapfrog.happyfox.com/kb/article/9-2808/

https://www.leapfrog.com/en-us/support

https://www.leapfrog.com/en-us/support/connect

Hi, you can download allof the software from the LeapFrog Web site

www.leapfrog.com

I hope that this helps?

will your tag turn on when it's plugged into computer, or can you turn it on right before you connect it?

you should just buy a new one

Just got this from LeapFrog. Worked for me, although it toook a couple of attempts.
For Macs:

Please try downloading and running this tool and connect the Tag Reader when prompted:

http://lfccontent.leapfrog.com/cs/tools/LeapFrogTagFixTool.dmg

For Windows machines:

1. Close the LeapFrog Connect application.
2. Double-click on this link http://lfccontent.leapfrog.com/cs/tools/LeapFrogTagFixTool.exe then click "Run."
3. Click "Unzip" to extract the files.
(You will be asked for a location to save the files. Save them to your Desktop or to another folder that you can easily find.)
4. After the files are extracted, find the "LeapFrogTagFixTool" folder on your Desktop (or where you saved the extracted files).
5. Open the folder and double-click the "TagFixTool.exe" file to open the LeapFrog Tag Repair Utility program.
6. Connect your Tag Reader to the computer. (Make sure your toy is powered on.)
7. To start the repair process, click the "Click once to fix your Tag Reader or Tag Junior" button.
8. Once the repair process is complete, follow steps printed on the screen to close the program and open LeapFrog Connect.

mine is doing the same thing. it's brand new. my daughter got it for christmas yesterday. i've even tried it on my husband's macbook. both our macbooks are up to date and her leap pad works. i'm about ready to take this stupid thing back to the store. it synced all the books except for her tangled book and will not sync again. i've even tried to restore back to factory settings and it won't even do that. i've deleted and reinstalled the leapfrog connect app 3 times. also seems that the stupid pen sucks down battery juice. i've put brand new lithium batteries in the pen and after 2 hours the pen is acting like it's dying and the only thing we've been doing is trying to sync it.

Hi lil4151

PLEASE RATE MY ANSWER IF YOU FIND IT HELPFUL !

Go to this link i have provided it will explain the issue you are having..

http://leapfrog.custhelp.com/cgi-bin/leapfrog.cfg/php/enduser/std_adp.php?p_faqid=1787&p_created=1228363139&p_sid=sMaOsrlk&p_accessibility=0&p_redirect=&p_lva=1736&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MjMwLDIzMCZwX3Byb2RzPTAmcF9jYXRzPSZwX3B2PSZwX2N2PSZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PUxlYXBmcm9nIFRhZyBsZWFybiBkb3dubG9hZCBib29rcw!!&p_li=&p_topview=1

Thanks for using Fixia.

Please try below instructions if they help .

You will want to use the LeapFrog Connect Tag Fixing Tool to see if you can resolve the issue. The instructions for Mac, and PC are listed below:
PC instructions:
1. Begin with LeapFrog Connect closed
2. Click here: http://lfccontent.leapfrog.com/cs/tools/LeapFrogTagFixTool.exe for the download executable file.
3. A File Download box should pop up. Select "Run"
4. You will be prompted for a location to download the program to, you will see a message "Unzip to folder"
5. Click Browse and select your desktop as the location to save the folder
6. Click "Unzip"
7. This should create a folder on your desktop named "LeapFrogTagFixTool
8. On XP: Open the folder and double click on the TagFixTool to open
9. On Vista or Windows 7: Open the folder and right click on the TagFixTool and select "Run As Administrator"
10. Connect the Tag Reader or Tag Junior to the computer and turn it on
11. Click the button "Click once to fix your Tag Reader or Tag Junior"
12. Once the repair process is complete, follow steps printed on the screen to close the program and open LeapFrog Connect.
Mac instructions:
1. Download the LeapFrogTagFixTool.dmg and mount the image. File is located here: http://lfccontent.leapfrog.com/cs/tools/LeapFrogTagFixTool.dmg
2. Drag the FixIt application into your Applications folder.
3. Close the LeapFrog Connect application (if it is open.)
4. From the Applications folder, double-click the FixIt application file to open the LeapFrog Tag Repair Utility program.
5. Connect your Tag Reader or Tag Junior to the computer.
(Make sure your toy is powered on.)
6. To start the repair process, click the "Click once to fix your Tag Reader or Tag Junior" button.
7. Once the repair process is complete, follow steps printed on the screen to close the program and open LeapFrog Connect.
Note: Please be sure to be signed into your admin account and are connecting to a USB port directly on the computer, not a port on the keyboard or other hub.

Hello

Please take a look at this link and go through the steps. http://leapfrog.custhelp.com/cgi-bin/leapfrog.cfg/php/enduser/std_adp.php?p_faqid=1638&p_created=1208987240

Please let me know if this helps you out.

Thank you

The problem was the firewall settings - Leapfrog provide a fix for this on http://www.leapfrog.com/support