1. First problem: "like nothing is recorded". IS something recorded or has it been left in Pause Mode so long (instead of Recording) that it just got impatient and time out?
2. Get yourself a couple of CD-RW Digital Audio discs to play with until you're past this learning curve/problem scenario. That way you can always erase them and start over without having to discard the disc.
3. Dropouts on playback. Are they repeatable - always at the same place, even on different CD players? If so, the data is bad on the disc. If not, the data is probably marginal.
4. If you have a DVD player, try to play the failed recordings in it. Some DVD players can play back unfinalized CDR's. You may be able to recover the data by copying it back to the CD Recorder from the DVD player. Just be advised that an unfinalized CD-RW may not have 'silence' following the last recorded track due to old data remaining from a previous session, so be ready to pause or stop the recorder when the last track finishes.
5. "Scratches near the outside of the CD". Were these NOT present prior to entering the CD Recorder? Do they seem to coincide with about where the recording may have failed?
6. 20 vs 19 tracks: Is this a constant problem or only when there is a failure during CD creation? If the latter, it would make sense as the last track in isn't technically completed.
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