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Posted on Jan 24, 2008
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My zEn... we have a vista computer and it cannot detect my zen v plus (2gb)... also it says that i have to upload new firmware... waT wiLL i dO???

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  • Posted on Jan 24, 2008
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You should not have had to install anything for the Zen to work on Vista. If you have installed any Creative software, remove it. Reboot, plug your player in, open Device Manager, and remove the device that shows up representing your player (completely uninstall it). Reboot again, and plug in your player. It should be recognized now.

If that still doesn't work, then boot your player into Recovery Mode, and perform both a Disk Cleanup and a Reformat. Reboot the player and try plugging it in again.
if it still doesn't try another computer and upload the latest firmware to it and then try it on your pc after firmware is loaded


http://us.creative.com/support/downloads/

try downloading the MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.


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My creative zen v plus has a problem with its firmware and i don't know what to do
All support for Zen V Plus on this site:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=15306&prodName=ZEN+V+Plus

Before reinstalling firmware, first backup your data from the player.
All data will be erased when the device gets new software on it.

Download the firmware from the support page.
Click "Show details" next to the firmware download for an overview of the requirements and instructions.
Connect your player with the computer and install the firmware:
do not disconnect until the installation has completed.

After this the player should have all its maps for the media.
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Sep 19, 2009 • Creative Labs ZEN V Plus MP3 Player
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1answer

Creative zen uploading data on windows vista
Support for the Zen V plus is on this site
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=15306&prodName=ZEN+V+Plus

Get downwards on this page and go to Manual selection.
Next choose your language and the Operating System, in this case: Vista and SUBMIT.
The name of the application software for Vista is called:
ZNV_PCApp32_LA_6_41_10.exe
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Aug 03, 2009 • Creative Labs ZEN V Plus MP3 Player
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My creative zen v plus is not detected by my pc when connected it
I had problem like that, i m afraid the only solution is to reload firmware - you can do it on your own (try to hold play button and turn it on, menu should appear, choose reload firmware, but you need your comp to detect player to do it i m afraid) anyway, i found pro to do it for little money :p if your zen is new creative service should do it for you for free
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ok... i found a fix...
insert zen v plus install cd
exit out of autorun for cd
go to control panel
click on system
click on the hardware tab
click on device manager
click on portable devices
right click on your USB device with the yellow warning sign
go to properties
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Using the instructions below try Cleanup first, if that doesn't work... (if you have a backup of all your music on your computer), try the format option


This is from Creative's website:
Zen V Plus and Zen V
  1. Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.
2. Press and hold the Play button while powering on your player.
3. When the player displays the Creative logo, release the Play button.

It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All) Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.
Message Edited by Jason-CL on 09-11-2006 12:02 PM

Forum Administrator
Creative Labs
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try plugging it to your computer in recovery mode, this should allow you to reinstall firmware, even if the previous install failed.(Search google for zen nano plus recovery mode to find instructions.)
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try downloading the MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

By the way, before updating the firmware, let the battery have a full charge, ok?
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