Please Wait.... I have a Polycom 2WE that is displaying "Please Wait". I have confirmed that the dialtone is working at the base. I reset the system defaults but it still says "Please Wait". I am thinking that it should be saying "Searching for Signal" Any ideas would be much appreciated!

Suggest you reset handset and register again with base.

Instructions from manual...
Resetting Handsets If you have trouble with a handset or if you want to replace one, clear the registration information from the base and the handset: 1. Press & hold END and # at the same time until you see the System Reset menu. 2.If you still have the base the handset is registered to, select Deregister HS, then select the handset you want to reset. If you don't have that base anymore, select Base Unavailable. 3. To confirm, select Yes. The handset displays Handset not registered. Registering Handsets If you see a "not registered" message on a handset, you must register it to a base before using it. 1. Place the handset in the base; the display should say Handset Registering. 2.Wait until the display says Registration Complete (about 30 seconds), then pick up the handset and press TALK/FLASH. 3.If you don't hear a dial tone or the display says Registration Failed, charge the battery completely, then try again.

have you tried a hard reset. please leave the phone plugged off from wall power for one night and then try starting.

this may start the phone normally and problem will get solved many times.

thank you

1. Press & hold End and # at the same time until you see the System Reset menu.

2. If you still have the base the handset is registered to, select Deregister HS, then select the handset you want to reset. If you don't have that base anymore, select Base Unavailable.

3. To confirm, select Yes. The handset displays "Handset not registered"


Now you want to register the phone again.

1. Place the handset in the base; the display should say Handset
Registering.

2. Wait until the display says Registration Complete (about 30
seconds), then pick up the handset and press Talk/flash.
You should now have a dial tone

what did you end up doing? i have the same problem.

I think you have to have the upgraded cable modem with the rj11 on the back in order to pull the voip dialtone. Hope this helps

I went to Admn Setup to reboot the system from Please Wait.... & it doesn't work!! Best Solution posted on Sep 19, 2008
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Just had this problem with the 'please wait' - go into the admin setup and select Reboot Phone - it then works!

I thought well I wonder what holding down other buttons would do to get rid of this cursed PLEASE WAIT issue.
I tried * and # together and hey presto it worked.
I did however have to go in and turn IP mode off.

I solved this issue with our Polycom by following the following instructions via the link below.

Upgrade phones with following software:
CVM: Version 1.61
All SoundStation2Ws with software CVM version 1.61 are susceptible to this failure mechanism and must be updated. To upgrade the software, please download theSoundStation2W Software Upgrade application and follow the detailed Software Upgrade Instructions located on the SoundStation2W support page. This issue only impacts the CVM version number listed above.

Requirements:

1. USB cable for the Polycom wireless unit
2. Windows XP machine
3. Download the instructions
4. Download the Firmware Update

I thought well I wonder what holding down other buttons would do to get rid of this cursed PLEASE WAIT issue.
I tried * and # together and hey presto it worked.
I did however have to go in and turn IP mode off.

Hi,

Some ideas based on your post/description:

It is very possible that the management/support software necessary to run your videoconferencing system resides or is installed in the PC based router that got burned. When you replaced the router with a NetGear, you simply provided an interconnection/distribution/forwarding/sharing of your Internet access to the different PCs of your firm but nothing to replace the server/management software for the Polyscan System. You have replaced only half of the PC based router - the router only, hence you have Internet acces but no video conferencing which is software managed which was installed in the PC half. Additionally, Polycom uses online Product Activation which might be necessary for your system to start working again.

Depending on the model of the Polyscan System that you have, it is also possible that you simply have to reconfigure the network settings of your Polyscan' System to match the new IP address of the Netgear (which might be very different from what the burned PC based router was using before). I understand that Polycom have several models (or series as they term it - PVX, TPX, RPX, VSX, HDX, and others). Would you pls post back with the series/model number that you are using?

Have you tried discussing your concern with Polycom Support? They might be in a better position to address this.

Hope this be of some help/idea. Pls post back with the Polycom system model that you are using.

Good luck and kind regards.