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Unfortunately it sound like you need the PUK code for your phone. Sounds like somehow the master lock got activated on your phone or a sim card lock. And the only way to be able to use your phone will be to get the PUK code. And if that's the code they gave you tell them to do it again because somehow it's not working.
Good Luck
Ellen
You can find the PUK code is in your SIM card documentation Starter Pack. If you do not have this then contact your phone service provider. Your cell phone service provider can give you the PUK code once they have confirmed your identity to prevent any stolen SIM access.
The best advice is to contact Verizon or bring the phone to a Verizon service center. I think that trying to work with the phone or using a service to unlock the code may lead to loss of info in the phone.
Sometimes, the last four digits of the phone number will not work as the unlock code, especially if your daughter has changed the code. Even if the phone is locked, dial *228, then press 1 when prompted by the automated system. When it tells you: "Your phone has been programmed successfully", press "Done" or "OK". Once the phone has powered off, then back on, (it will do this automatically) the lock code for the phone will be changed to the last four digits of the phone number. For example, if the phone number is (315) 123-0101, your lock code, after following the above instructions, will now be "0101". Also, you do NOT need to know the lock code that your daughter had for this to work. After the phone has powered back on automatically, you will be able to use the phone normally. *228 does not delete text messages, contacts, etc, but it WILL give you access to a phone which has been locked, without requiring you to know the code that she has set.
If they didn't actually change the codes, it is the last four digits of the phone number. If they changed it, the cell phone company will have to change it. Hope this helps =)
u can make the code to default by doing the following....
download
the software called p2ktools from net
... and connect your cell to pc it will ask for driver to install then
give the location "drv folder" inside p2k tools.. then just go p2k mode
then give flex ... by flexing your problem may get solved(there will
one more option called check for codes from there you can remove
codes)..... note: while downloading p2k tools download the old version dont download the new version (new version may be p2k tools3)
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