Okay the thing here is you need to master reset it.
Here's how it works:
To do a soft reboot, simply hit the Home+Back buttons when you reach
the "triangle with an exclamation point and a picture of the G1" screen.
This will reset your phone as if it were brand new and your correct user name and password combination will work.
(This is coming from a direct T-Mobile employee)
-Joe
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