HTC G1 Smartphone Logo
Posted on Oct 22, 2009
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My g1 phone has locked and wont accept my username and password. I have changed the password on line and checked it works but cannot get my phone to unlock

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  • Expert 124 Answers
  • Posted on Dec 04, 2009
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Joined: Dec 04, 2009
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Okay the thing here is you need to master reset it.
Here's how it works:

  1. Power off the G1
  2. Hold Home Key + End key for 20 seconds or until you see a "triangle with an exclamation point and a picture of the G1"
  3. Open the QWERTY keyboard and hit Alt+W
  4. Restored!
To do a soft reboot, simply hit the Home+Back buttons when you reach the "triangle with an exclamation point and a picture of the G1" screen.

This will reset your phone as if it were brand new and your correct user name and password combination will work.
(This is coming from a direct T-Mobile employee)
-Joe

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regards
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