Acer Aspire 5500 5570-2609 Laptop Logo
Posted on Oct 10, 2009
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Tsstcorp cd dvdw ts-l633a scsi cdrom device can't read the driver or it is corrupt. I am getting error code 39

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  • Expert 57 Answers
  • Posted on Oct 10, 2009
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Using Device Manager, look to see it laptop is sensing the presence of the cd-rom. (if it is not on the list, try removing / rebooting / and then reinstalling cd-rom) If it shows on the list, click to open it's properties and then delete the drivers for cd-rom (this will cause the laptop to reload the drivers on the next reboot) if it still doesn't work, go to micosoft updates and try to update the drivers there. If it still malfunctions, then the cd-rom may be faulty. Try replacing it with another cd-rom and see what you get.

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Hi there! Please run the following Microsoft tool in your computer.

http://go.microsoft.com/?linkid=9740811

More info:
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My laptop acer aspire4730z i got problem with my cd-rom(can't run)Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39) ...my cd-rom drive(tsstcorpcd...

You have one of two problems....

1 - The driver for the cdrom drive has become corrupted somehow and needs replacing. Go out to the ACER website and download the cdrom driver specific to your make and model of computer (it is IMPORTANT that you provide specific information in the window boxes to get the correct driver for your hardware.) Once you have the new driver, uninstall the device from within Device Manager. Reboot the computer and when Windows proclaims it has found a new device, select to install the device driver from a specific location. Browse to the folder where you expanded the drivers and let Windows install and update the drivers from that location. OR the other possibility is....

2 - Your cdrom drive has died. Remedy, have it replaced.
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Please use the Microsoft fix it tool to fix the registry vaules it will resolve your issue
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