HP 2840..Replaced black toner..now printer won't print any color only black and white
In this case, actually it is not the Black toner that got depleted.
Here the message being displayed indicate that one of the color Toner supply
need to be replaced as it got depleted and currently the printer is printing in
Black and white using the Black toner cartridge.
in this case, to troubleshoot these issues please try
performing the following and check for the results.
* 1. Check for the level of the toner cartridges:
a) Check from the HP Toolbox application. Here are the steps
to be performed from your PC:
* Access the Toolbox software.
* Select the Status tab.
* Select the Device status option.
Here you can check for the supplies status in terms of the %
remaining for each toner cartridges.
b) By checking the supplies status from the printer control
panel display.
On the printer display when printer is in Ready mode the
supplies status can be checked from the supplies level indicator. Each toner
cartridge and the Imaging drum level will be indicated by a bar which varies
according to the level of the supplies present.
c) Print the supplies status page from the printer.
* On the printer control panel menu, press Menu .
* Use the (Right Arrow) button
to select Reports, and then press Enter .
* Use the (Right Arrow) button
to select Supplies Status, and then press Enter .
If any of the color toner cartridges and the Imaging drum
have a low supply level replace them with genuine HP print cartridges.
The part numbers of the consumables are as follows:
* Black print cartridge
- Q3960A
* Cyan print cartridge
- Q3971A
* Magenta print cartridge -
Q3973A
* Yellow print cartridge
- Q3972A
* Imaging Drum
-
Q3964A
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