You will have to take the top off and do a little testing. the button could be off on the pcb or the drive may be a little stubborn. put a paperclip in the drive release hole and then try the button a few times. if it works, its just a stubborn drive , if it doesn't, the pcb may need a reflow. i have seen a few with cold solder joints.
not really hard to fix.
dave
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