Sony Handycam DCR-HC32 Mini DV Digital Camcorder Logo
Posted on Aug 06, 2009
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I have a blue screen during playback mode on my Sony DCR-HC32. I am not able to see anything I recorded. What should I do?

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  • Posted on Aug 08, 2009
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Follow this procedure to troubleshoot if a blue screen is displayed when attempting to playback video from the camcorder.

  1. Stop the tape.
  2. Ensure the tape has been rewound to the beginning of the video recording.
  3. Play the tape.
  4. If the issue is not resolved, stop the tape and remove it from the camcorder.
  5. Clean the video heads of the camcorder using a dry head cleaning cassette.IMPORTANT: Follow the instructions for use provided with the head cleaning cassette. It may be necessary to use the head cleaning cassette more than once per session.
  6. Reinsert the tape into the camcorder.
  7. Play the tape.
  8. If the issue is not resolved, stop the tape and remove it from the camcorder.
  9. Insert a different tape with video footage into the camcorder.
  10. Ensure the tape has been rewound to the beginning of the video recording.
  11. Play the tape.

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