To reset your password by providing location information and the answer to your secret question:
- On any Windows Live ID site or service sign-in page, click Forgot your password.
- Enter your Windows Live ID
(The e-mail address and password that you use to sign in to Windows
Live programs and services such as Windows Live Hotmail and Windows
Live Messenger; Microsoft services such as Xbox, MSN, and Office Live;
and anywhere else that you see the Windows Live ID logo.) , type the characters you see in the Picture box, and then click Continue.
- Click Use my location information and secret answer to verify my identity.
- In the Country/Region list, select the name of your country or region , select your state, and then type your ZIP code
( The postal code system that is used in the United States. The ZIP
code consists of a series of digits that are added to a postal address.
The ZIP code is used to identify each postal delivery area for the
purpose of sorting mail.) or postal code
( A series of letters and/or digits that are added to a postal address
and used by the postal service for the purpose of sorting mail.) if you’re prompted to do so. In the Question area in the Secret Answer box, type your answer to the question.
- Click Continue.
- Enter and confirm a new password, and then click Continue.
- If prompted, enter an alternate e-mail address
(An alternate e-mail address is a secondary e-mail address registered
with your Windows Live ID credentials. In the event that you forget
your password, you can request to have the password reset information
sent to your alternate e-mail address.) and click Continue, or click Skip to bypass this step.
- On the You've changed your password page, click Sign in to Windows Live.
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