You are facing the issue while trouble shooting the kindle device you can call amazon kindle support Kindle Technical Support Registration 877 690 9305
First remove the app from your Amazon.com account, using your computer web browser to your apps page Select delete this app from the "Actions..." drop down menu to the right of the app. Then remove the app from the kindle Apps Library Device tab by pressing and hold the app you'd like to remove and tap remove from device After you have removed the app, please reset the kindle by pressing and holding the power button down for a full 30 seconds... Then wait a few seconds to turn the Kindle back on and allow to restart. Once the Kindle is on the home page make sure have a good wireless connection and may then go back into the app store , type in 'WORDS' and then select the Words with Friends app to reinstall on your Kindle Fire
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