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Their is a factory issue on some models call the factory to see if your unit is a defective unit. Other wise the door flap has to be replaced. Not cheap..
this is the control board you will need for your model if unplugging the unit for 5 minutes doesn't fix the problem. If they are LED lights, then I point my finger at this. This is a plug and play board with molex connectors. Very easy to install with unit unplugged. You can manually reset the display and check for error codes by holding the top left and top right button on your user interface for 5 seconds in unison FOR 5 or more seconds after all the lights flash.
unclip the plastic cover off your door hinge and unscrew the screws on your door make sure you leave the top screw in just a bit so you can take it out with your fingers before you drop the door ok same for both sides
On some refrigerators there is a chute that lets cold air from the freezer section into the refrigerator side. If this fails to open than the refrigerator will not chill.
Also a refrigerator low on charge will act like yours.
The filter for the french door refrigerator is probably behind the vegetable drawer, if you do not see it in the upper right hand corner of the refrigerator compartment. Remove the veggie drawer and turn off the water coming into the refrigerator. Rotate the old filter to the unlocked position and remove it. Then take off the protective cap from the new cartridge and insert it into the refrigerator. Rotate it to the locked position. (Rotate the filter to position the label before you insert the filter. Then the filter goes in correctly.) Reinsert the vegetable drawer and close the doors. Then turn the water back on and fill several glasses with water to clean the filter. Pour that water down the drain at your sink.
If it is a frost free unit the water collects in a well at the compressor , there is a heater element in the well that boils off the water , this is were the fault is.
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