Paper either jams in back or pulls thru and only prints last part of document..have cleaned the rollers and down all troubleshooting via HP internet--where in Utah can I get it serviced?

Hi chrisneil,

This issue is generally caused by dirty rollers. Dust, paper scraps, and grime build-up on the paper feed rollers can cause paper jams. Follow these steps to clean the paper feed rollers.

Step one: Clean the rollers

Gather the following materials:

1. A clean, lint-free cloth, or any cloth that will not come apart or leave fibers Distilled, filtered, or bottled water (tap water might damage the product) Clean, lint-free cotton swabs.

2. Disconnect the power cord from the rear of the product.

3. Press the tab on the left side of the rear access door, and then pull the door outward to remove it.

4. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

5. Press the cloth against the paper feed rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt build-up.

6. Locate the pick roller on the left side of the product below and behind the paper feed roller.

7. Lightly dampen a clean, lint-free cotton swab, and then use it to clean the pick roller.

8. Allow the rollers to dry for 10 or 15 minutes.

9. Check the rollers on the rear access door. Make sure that the rollers are not missing, that they turn easily, and that they are springy when you press them. If the rollers are damaged, replace the door.

10. Reattach the rear access door. Align the door pins with the slots on the right side of the rear of the product, and then push the door forward, snapping it into place.

11. Press the On/Resume button ( ) to turn on the product.

Step two: Print a self-test report

Print a self-test report. See the section on how to use these solutions at the beginning of this document.

If the self-test report does not print when slowly pushing the paper farther in , repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product. If the self-test report prints when slowly pushing the paper farther in , try printing the original document again. The paper might not have been loaded far enough into the product. If the issue is resolved, there is no need to continue troubleshooting.If the paper only feeds through the product when you slowly push it farther in , repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product.

If the self-test report prints , try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.If the self-test report prints, but the original document does not , continue to the next solution in this document.If the self-test report does not print , try printing the report again. Listen for the rubber paper-pick rollers; you should be able to hear them rotating. Then, try slowly pushing the paper farther in until the roller engages to pick up the paper. Be careful not to push the paper in too far, which can cause paper jams.

Hope it helps.

Thank you for using FixYa.

Clear the jam from the back of the All-in-One Follow these steps to clear the jam from the back of the product

1. While the product is still on, disconnect the power cord from the back of the product.
2. Press in the tab on the left side of the rear door to release the door. Pull the door away from the product to remove it. Figure 1: Remove the rear door
3. Gently pull the paper out of the rollers.
   CAUTION: If the paper tears, check the rollers and wheels for torn pieces of paper that might remain inside the product. Remove all the pieces of paper from the product to prevent more paper jams.
4. Replace the rear door. Gently push the door forward until it snaps into place.
5. Connect the power cord to the back of the product.
6. Press the OK button to continue the current print job.
   NOTE: The print job might cancel instead of print. If this happens, reprint the document.

• If the issue is resolved , you do not need to continue troubleshooting.
• If the issue is not resolved , continue with the steps in this procedure.

Clear the jam from the front of the All-in-One If you cannot remove the paper jam from the back of the product, follow these steps to remove the paper jam from the front.
CAUTION: Remove the paper jam carefully because it is possible to damage the product when removing paper from the front.

1. While the product is still on, disconnect the power cord from the back of the product.
2. If necessary, pull the input tray down to open it, and then lower the print cartridge door. Figure 2: Print cartridge door
3. Gently pull the paper out of the rollers.
   CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If you do not remove all the pieces of paper from the product, more paper jams might occur.
4. Close the print cartridge door.
5. Connect the power cord to the back of the product.
6. On the control panel, press the Start Copy Black button ( ) to continue the current print job.
   NOTE: The print job might cancel instead of print. If this happens, reprint the document.

• If these steps resolved the issue , there is no need to continue troubleshooting.
• If the issue persists , see the next step.

For more info, you can click the link below:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00651302&tmp_task=solveCategory&lc=en&dlc=en&cc=us&site=null&lang=en&key=null&product=1141647

Print a self-test report. See the section on how to use these solutions at the beginning of this document.

• If the self-test report prints , try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.
• If the self-test report prints, but the original document does not , continue to the next solution in this document.
• If the self-test report does not print , try printing the report again. Listen for the rubber paper-pick rollers; you should be able to hear them rotating. Then, try slowly pushing the paper farther in until the roller engages to pick up the paper. Be careful not to push the paper in too far, which can cause paper jams.
  • If the self-test report does not print when slowly pushing the paper farther in , repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product.
  • If the self-test report prints when slowly pushing the paper farther in , try printing the original document again. The paper might not have been loaded far enough into the product. If the issue is resolved, there is no need to continue troubleshooting.
  • If the paper only feeds through the product when you slowly push it farther in , repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product.

Paper stuck inside the HP All-in-One can cause jams or also sometimes there are some instruction that get stuck in the printer internal mechanism .
Power off the printer , unplug the power cable. Wait for 30 sec. , Replug the power cable. Power on the printer.
Check for a stuck paper or torn bits of paper.
Clear jam from the back of all-in-one
Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the HP All-in-One.Trying to clear a paper jam from the front of the HP All-in-One can damage the print mechanism. Always access and clear paper jams through the rear door.
Gently pull the paper out of the rollers.If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur.
Replace the rear door. Gently push the door forward until it snaps into place.
Press OK to continue the current job.
Clear the jam from the automatic document feeder (ADF)
Paper can also jam in the automatic document feeder. Follow the steps below to clear a paper jam in the automatic document feeder(ADF)
Lift the cover of the automatic document feeder.
Gently pull the paper out of the rollers.
Reload and test the all-in-one
Once you have removed the jammed paper, verify that the all-in-one is still functioning properly.
Reload the all-in-one with either plain or photo paper.
Print a page from a memory card or the computer.
If you have completed all the steps listed above and are still experiencing a problem contact HP to service the product.

Follow these steps to resolve the paper jam. Remove any loose paper from the input tray. CAUTION: Do not remove jammed paper at this stage. This video supplements the instructions in this document. For best quality on dial-up connections, wait until the video has fully loaded before viewing. Flash Player from Macromedia is required to view this video. If needed, visit the Macromedia Web site (in English) to download and install Flash. Click here to go to the Macromedia Web site.

1. On the rear of the product, press in the tab on the left side of the rear access door to release the door. Pull the door away from the product to remove it. Figure 1: Removing the rear access door CAUTION: Do not try to clear a paper jam from the front of the product. Doing so can damage the print mechanism.
2. Gently pull the paper out of the rollers. CAUTION: If the paper tears while being removed from the rollers, check the rollers and wheels for torn pieces of paper that might have remained inside the product. Loose pieces of paper will cause future paper jams.
3. Replace the rear access door. Gently push the door forward until it snaps into place.
4. Press OK to continue the current print job.
   • If the issue is not resolved , continue to the next step.
   • If the issue is resolved , you do not need to continue to the next step.

• If these steps resolved the issue , there is no need to continue troubleshooting.
• If the issue persists , continue to the next step.

Step three: Clean the rollers

1. Turn off the unit, and then unplug the power cord.
2. Press in the tab on the left side of the rear clean-out door to release the door. Remove the door by pulling it away from the unit.
3. Wipe the paper rollers with a lint-free cloth lightly moistened with distilled or bottled water. Rotate the rollers with your fingers to clean all the way around. Figure 2: Cleaning the paper rollers
4. Allow the rollers to dry completely, and then replace the rear access door.
5. Plug the unit back in and turn it on.

• If these steps resolved the issue , there is no need to continue troubleshooting.
• If the issue persists , continue to the next step.

Step four: Clear the jam from the automatic document feeder (ADF)

1. Lift the cover of the ADF. Figure 3: Lifting the ADF cover
2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when being removed from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the product. Loose pieces of paper will cause future paper jams.
3. Close the cover of the ADF.

• If these steps resolved the issue , there is no need to continue troubleshooting.
• If the issue persists , continue to the next step.

Step five: Reload paper and test the All-in-One

1. Reload plain, letter-size paper in the main tray.
2. Press the Power button ( ) to turn the product on, if it is not already on.
3. Press Setup .
4. Press the right arrow button ( ) until Print Report displays on the control panel, and then press OK .
5. Press the right arrow button ( ) until Self-Test Report displays on the control panel, and then press OK . The self-test prints.

• If these steps resolved the issue , there is no need to continue troubleshooting.
• If the issue persists , continue to the next step.

Step six: Service the All-in-One If you have completed all the steps listed above and are still experiencing a problem, service the product.

usual problem is a paper sensor (most likely a small lever) has gotten stuck.. find the paper sensors and reposition them

Have you cleaned the feed roller? If it's dirty it'll spin but won't pick up any paper. Look at the paper after a "jam." Can you see any black roller marks on it? That's a sure sign of a dirty roller. If you suspect a dirty roller, clean it with a little alcohol on a cloth.

Open and clean your printer with some air compress can.
Check the cartridges, take out and put them on place again
Unplug the printer for a while and plug in again
Reset the printer to factory settings
If still not shut down, the printer need to be serviced

**********************************************************
Solution one: Clear the jam from the back of the All-in-One
Follow these steps to clear a paper jam from the back of the product.
CAUTION: Trying to clear a paper jam from the front of the product can damage the print mechanism. Gain access to and clear paper jams through the rear door whenever possible.
Step one: Remove any loose paper
Remove any loose paper from the input tray.
CAUTION: Do not remove jammed paper at this stage.
Step two: Clear the jam from the rear access door
Press the Power button ( ) to turn the product off.
Unplug the power cord from the back of the product.
Turn the product so that you can access the back of the product.
Press in the tab on the left side of the rear access door to release it. Pull the door away from the product to remove it.
Figure 1: Remove the rear access door
Gently pull the jammed paper out of the rollers.
CAUTION: If the paper tears, check the rollers and wheels for torn pieces of paper that might remain inside the product. Remove all the pieces of paper from the product to prevent more paper jams.
Reinsert the rear door. Gently push the door forward until it snaps into place.
Plug the power cord into the product again.
Press the Power button ( ) to turn the product on.
Press OK to continue the current print job.
NOTE: Sometimes the print job cancels instead of continuing when you press OK . If this happens, restart the print job beginning with the page number when the jam occurred.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution.
Solution two: Open the top cover and clear the jam
If you cannot remove the paper jam from the back of the product, follow these steps to remove the paper jam from the top.
CAUTION: Remove the paper jam carefully, because it is possible to damage the product when removing paper from the top.
With the product still turned on, unplug the power cord from the product.
Raise the cartridge door.
Figure 2: Raise the cartridge door
Gently pull any jammed paper out of the rollers.
Close the cartridge door.
Figure 3: Close the cartridge door
Plug the power cord into the product again.
Wait until the product is idle and silent, and then try the print job again.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution.
Solution three: Clean the rollers
Follow these steps to clean the paper feed rollers and the pressure rollers to remove any debris, dirt, or paper scraps.
Press the Power button ( ) to turn the product off.
Unplug the power cord from the back of the product.
Turn the product so that you can access the back of the product.
Press in the tab on the left side of the rear access door to release it. Pull the door away from the product to remove it.
Figure 4: Remove the rear access door
Lightly moisten a lint-free cloth with distilled water, and then wipe the rollers inside the product with the cloth. Rotate the rollers upward with your fingers to clean the entire surface.
Wipe the pressure rollers on the inside the rear access door in the same manner as you did for the rollers inside the product.
Allow the rollers to dry completely.
Reinsert the rear access door. Gently push the door forward until it snaps into place.
Plug the power cord into the product again.
Press the Power button ( ) to turn the product on.
Try the print job again.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution.
Solution four: Reload paper and check the print settings
Follow the steps to reload paper and check the print settings. The print settings must match the type of paper in the product.
Step one: Reload paper
Raise the output tray.
Slide the paper-width guide to its outermost position.
Figure 5: Slide paper-width guide outward
Fan a stack of paper to make sure the pages are not stuck together. Then tap the stack on a flat surface to align the edges.
Load the stack of paper in the main paper tray with the short edge forward and the print side down. Slide the stack forward until it stops.
Figure 6: Load paper in main paper tray
Slide the paper-width guide inward until it stops at the edge of the paper. Do not overload the main paper tray. Make sure the stack of paper fits within the main paper tray and is no higher than the top of the paper-width guide.
Figure 7: Slide paper-width guide inward
Lower the output tray, and then pull the output-tray extension toward you as far as it goes.
Step two: Check the print settings
Open the program that you were using to print when the paper jam occurred.
Click File , and then click Print . The Print dialog box opens.
Click Properties . The Document Properties dialog box opens.
Click the Paper/Quality tab.
Make sure the Paper size and Paper type settings match the paper loaded in the product.
NOTE: A paper jam might occur if the Document Properties dialog box lists photo paper, but plain paper is loaded in the product.
Click OK , and then click OK again to print the document.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution.
Solution five: Reset the All-in-One
Press the Power button ( ) to turn off the product.
NOTE: The product might not turn off after pressing the Power button. Continue to the next step regardless.
Disconnect the power cord from the back of the product.
Disconnect the power cord from the electrical outlet, and then wait 30 seconds.
Connect the power cord to the electrical outlet.
Connect the power cord to the back of the product.
Press the Power button ( ) to turn on the product.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution.
Step six: Service the All-in-One
If you have completed all the steps listed above and are still experiencing a problem, service the product.

ring canon support on 0844 369 0100
or try
support.canon-europe.com
they suggested i do a roller cleaning - but i cant find this option ?

JC
I had the same problem- jam error with no paper in it. I tried all of the suggestions to no avail. So as a last resort before I went and purchased another one I unplugged it, picked it up, turned it upside down and whacked it a few times. To my surprise when I plugged it back up it worked just fine! Haven"t had any problem since. I don"t reccomend this but as a last resort, what the heck!