Neato is saying my bumper is stuck

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There are several errors that can occur for unknown reasons if your batteries are not working properly. How old are the batteries? There is a piece of software designed by Neato users which can diagnose issues with your Neato, including getting a map of the lidar scans. Search for the download on the site robotreviews [dot] com in the Neato forum.

Have you checked the belt to see if there is any damage, or if it has come loose? There is diagnostic software created by a Neato user that is available for download at robotreviews [dot] com - in the Neato forum. With this software (which runs on a PC while connected to the Neato via USB cable) you may be able to find the root cause.

The bearings are dirty so heating up and waking the voice alert. Take out the brush and scrub the part it sits in. It'll be packed with something nasty. Rouge fishing .inexpensive wrapped in there will burn away the plastic seating. Keep your equipment clean and it will perform and last much longer

Hi Guys
I've fully dismantled my Neato XV-21 to locate the source of the "can't see" problem. (And also replaced a tight wheel Motor causing a "something is caught in my right wheel" message)
There several screws underneath the Neato XV-21 that must be undone to allow the top to be separated. A bit of a pain just to get into the visual sensor area. But not too hard with an electric screwdriver.
There is a Laser device & a Photo sensor mounted to a black plastic rotating wheel which is covered by a black cap with 2 holes in it. One hole for laser beam to exit & one to pick up return laser light return data. They are both rotated by a motor & pulley via a rubber "o" ring which could slip, break or get hairs caught in it.
These could be the source of problems. Once mine was cleaned & checked I had no more problems. Then the wheel motor got tight. Replacing the motor fixed the problem. This requires hoping the Motor Gear Box assembly out by poping the pivot shaft out of it's plastic holder. Then disconnect the spring & cable connector. But you bust be prepared to carefully remove the magnet off the motor shaft (vice & 2 flat blade screw drivers) then unsolder the small PCB at 2 points. With practice (twice) I can now replace a motor in 20-30 minutes.
Hope this Helps some Neato Users out there
Cheers
Trevor

Wheel Motors Here
Wheel and brush motor for Neato XV 11 XV 12 XV 14 XV 15 XV 21 XV Signature...

Clean the sensor.

I have a Neahis to Botvac 85, had also problem, it started up then stopped. It is 2 or 3 years old, don't remember. but it started to ack very strange with the battery. then this start/stop problem came. I ordered a new originial battery and thought it should solve the problem but no it didn't After some time I decided to try again. Started Neato and it stopped after some time, then I wanted to see if the lidar was rotating so I removed the blue cover over the lidar and could see that it was rotating, then I touched it little bit and the neato started and started to clean my floor. so try this.

Either your markers are at the wrong level or your bumpers are sticking.

There are sensors in the wheel housing that let Neato know whether it is being held (wheels protruding from the frame), or whether it is on the floor (wheels tucked into the frame). If those sensors are not working, you will need to have the unit serviced (if under warranty), or you can look up information on how to correct the problem yourself (if out of warranty). This information can generally be found by searching the Neato Robotics forum at:
RobotReviews com

Dust off your drop sensors. Using a cotton swab, clean the two drop
sensor windows on the bottom of your Neato Vacuum. Power cycle the unit, removing the batteries if necessary. You should be good to go.