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M Janse van Vuuren Posted on Jan 23, 2015
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What and who must i contact, Samsung Customer cant help me!!!???My Samsung phone was repaired end of last year 2014 by Samsung . I need the fault report urgently . I am so frustrated i dont have a pho

Model number SM-N9005 Phone was repaired 3 times know , by 3 different service centres in Pretoria. First at Samsung inside a Dion Wired store, than by Samsung Brooklyn, and than at MTN.. THIS IS NOT ACCEPTABLE!!! Who is going to replace this phone, its still under contract. Not even a year old!!!! 3 Motherboards replaced!!!! I have enough!!! I m going to Carte Blanche and Beeld with this story!!! No fault / or service reports given!!!!

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Harrie

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  • Samsung Master 6,746 Answers
  • Posted on Jan 23, 2015
 Harrie
Samsung Master
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Joined: Jan 31, 2009
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Try the repair store you brought it. When it is still under warranty, the provider should repair or replace it. It is not wise to visit other than Samsung certified repair stores. Each repair should have a warranty period to.
Just send or bring it back where you bought it and claim your warranty.

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It cannot hurt to contact them, they may be amenable to giving assistance. You could play on the expectation that the phone would prove durable when you bought it. For top end phones the warranty is how long?I would have thought 2 years.
Rather than going throu a retailer who will not be very sympathetic
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