My epson xp-312 will not print on photo paper.it keeps saying paper jam.how can i load when the back tray only allows one sheet of normal paper?

Try few steps as given below...

1. poor quality printer may reduce printer quality & causes paper jams and other printer problems. If you encounter problem , switch to a higher grade of printer.

2. Do not load curled and paper folder.

I hope, it helps.

Feel free to get instant printer help at http://www.vtechsquad.com/printer-support/ to fix any printer issues.

load a4 paper in bypass or the mp tray as it is also called

Check the following:

• • If paper doesn't feed, remove it from the sheet feeder. Reload it against the right side, behind the tab, then press in the tab on the edge guide and slide it against the paper. Make sure the paper is not above the arrow mark inside the edge guide.
  
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• • If multiple pages feed at once, remove the paper from the sheet feeder, fan the edges to separate the sheets, then reload it.
  
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• • If the paper doesn't eject fully, you may have set the wrong paper size. Press the Stop button, then open the scanner and remove the paper. Select the correct paper size when you reprint.
  
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• • If it's wrinkled when it ejects, the paper may be damp or too thin. Load new paper.
  
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• • Make sure you use new, smooth, high-quality paper, that is not curled, creased, old, or too thin. Make sure to load it printable side up.
  
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• • Do not load paper with holes punched in it for insertion in a binder.
  
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• • Make sure you load only up to the recommended number of sheets. If you're printing on both sides of the paper, try loading fewer sheets.
  
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Paper type

Load up to
this many sheets

Plain paper

Approximately 120

Epson Bright White Paper
Epson Presentation Paper Matte

80

Epson Photo Paper Glossy
Epson Premium Photo Paper Glossy
Epson Ultra Premium Photo Paper Glossy
Epson Premium Photo Paper Semi-gloss

20

Epson Premium Presentation Paper Matte
Epson Premium Presentation Paper Matte Double-Sided
Epson Photo Quality Self-Adhesive Sheets
Epson Iron-On Cool Peel Transfer Paper

1

• If the paper jams, do the following:

1. Gently pull any jammed paper out from the output tray or sheet feeder.

2. To eject the jammed paper, try turning the Epson Stylus NX400 off and then back on.

If that doesn't work and paper is stuck inside, turn off the Epson Stylus NX400. Open the scanner, remove the jammed paper and torn pieces, close the scanner, and turn the Epson Stylus NX400 back on.

Carefully remove the jammed photo paper. Gently pull the paper up and out of the paper feeder tray.

2

Reload the paper into the tray. Stack the paper on a flat surface and then carefully slide the paper stack straight into the paper feeder tray---along and aligned with the right side of the tray. Secure the stack in place by sliding the left "edge guide" against the paper stack.

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3

Press the "OK" button to resume printing. If you had a "Paper is jammed in the printer..." error message displayed on the control panel LCD, pressing "OK" should also clear the message.

4

Pull the paper from the printer, if the status message reappears and/or the printer doesn't print, and check the paper for folds, buckling and curled edges or corners. Also check the sheets for sticking. If any of your sheets stick or have damage, remove them from your photo paper stack and replace with new sheets. Reload the paper and press "OK" to try again.

Performance Chip

I hope this will help you :)
* Green Power light flashes- The printer is receiving a print job, replacing an ink cartridge, charging ink, or cleaning the print head.
* RED paper light is On- If the CD/DVD try guide is open, close the CD/DVD tray guide, load paper, then press the paper button. Your paper ran out or multiple sheets loaded at the same time . Load paper and press the paper butoon to resume printing.
* RED paper light flashes- Paper is jammed in the printer. Press the paper button to eject the jammed paper. If the light is still flashing , open the cover and remove all paper, including any jammed or torn pieces. Then reload paper and press the paper button to continue printing.
* RED Ink Light Flashes - One or more cartridges are low on ink. Check the message that appears on your screen to determine which cartridge is low, or follow the instructions in " Checking the Ink Supply". Make sure you have a replacement cartridge.
* RED Ink Light is ON- One or more cartridges are out of ink or not installed. If you have just installed a new cartridge, it may be incomaptible with the printer or incorrectly installed. Reinstall it or replace it with the correct cartridge
* RED Ink and RED paper lights flash alternately- The CD/DVD tray guide was left open when you turned on the printer or when printing on paper. Just simply close it/
* Green Power Light is Off; RED paperand RED Ink Lights flashing- Paper may be blocking movement of the print head. Turn off the printer, then open the cover and remove any jammed paper or other foreign objects. Turn the printer back on again. Or it may have an internal error. Turn off the printer, wait a few seconds, then turn it on again.

Im having the same problem, will print on normal paper but when I try to print onto Glossy paper it comes up with paper jam,or paper not loaded properly is anyone else hjaving this problem? Please help!!
Caroline.

first, make sure you the paper correctly to avoid paper jam.
Single Sheets 1. Open the paper support and raise the extension. 2. Place your paper short edge first against the right edge of the feeder, under the tab, with the printable (whiter or glossier) side up. If you are loading multiple sheets, fan the stack of paper before loading it to prevent paper jams. Note: Don’t load paper above the arrow mark inside the left edge guide. Some special papers can be loaded only one sheet at a time. Slide the left edge guide against the paper. Make sure it is snug, but not so tight that the paper is bent. (For letter- or A4-size paper, you may not need to move the edge guide over.) 4. Open the output tray and pull out the extension. You should also follow these guidelines: • Always load the short edge first, even when you’re printing landscape-oriented pictures. • When using special papers, check the paper package for additional instructions. Some papers require using a support sheet included in the package. Note: Always keep unused paper in the original package and store it flat to prevent curling.
if you loaded the paper, it jammed again, remove the paper and tried to print, still the same, its a hardware issue, alraedy, the printers roller is broken

Paper jams can be tricky to solve. The paper is usually stuck inside the printer mechanism so even if there is no visible paper jam, you will still get the paper jam error. Try this:

1. Turn off your printer
2. Open all trays and remove any paper stuck there
3. Locate the button to open the printer, open it and remove any paper stuck there also.
4. Repeate the above step for all buttons that you can find to access the inside of the printer
5. Close all doors and put back all trays
6. Turn on your printer

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Open the printer cover and look closely for tiny paper shreds that might got stuck between the rollers. If you have a canned air, try blowing out the paper path as those tiny piece of paper might be blocking the paper sensor.

Auto paper load & paper jammed