Engenius handsets won't respond

it is good

This is the registration procedure

Step 1: press MENU-6 and select 3 “SET BASE”
Step 2: press the REG key on the master base
Step3: press register to finish the registration procedure.
• After the registration complete, handset 11 and handset 21 can
2-WAY intercom with each other

If issue persists reset the unit start registration by using 2nd unit that currently unable to register. if issue continues please inform for further troubleshooting

Good Luck

Go back to the vendor where you purchased it.

...

contact engenius on line direct for a list of authorised service agents in your area or where to send it for repairs.

Thanks for visiting FixYa!

You have a couple of options that you should carefully consider.

Option 1) Send the phone to the manufacturer for repair. However, when you do you'll probably receive a notice that the handset should be replaced with a new one (because it is beyond repair). Manufacturers would rather sell you a new handset than repair an old one due to numerous reasons. And, the price will probably be much higher than purchasing the handset locally or from eBay.

Option 2) You're going to need to know the exact model number of your phone. There are MANY DECT 6.0 Digital Cordless Phone Models. And, you need the exact model number to replace the handset.

New, replacement handsets can be purchased on eBay for far less than you'd pay for one from the manufacturer. On most phones, a new handset is programmed to the base by setting the handset in the base (not the spare extension charger base - but the main base) for 20 seconds. But, read your user guide to make sure.

If you do elect to send your handset in for repair, (and it can be repaired) I've seen it take from one to two months to get one back. So, keep this in mind when making your decision. The address for service and repair can be found in your phone's owner's manual. Or, you can click on this link to visit the Vtech Support Web page: Vtech Product Support Notice on their web page there isn't an actual link for repairs. As I wrote, they'd rather replace than repair it.

The actual cost for repairs won't be known until the handset is inspected by a qualified technician.

My suggestion is to save yourself a major headache and replace the handset either locally or from eBay.

press menu 6 on handset then press base station reg key for 2 sec till L1 L2 L3 L4 LIGHTS FLASH


handset should now show registration no between 10 and 99

. A new handset arrives with a handset ID number of 00, to register this handset to your system take the following steps:

1. On the EnGenius base unit press and hold down both the "Volume" & "Intercom" buttons for about five seconds. You will hear a beep from the base unit. You can now release the two buttons.
2. On the EnGenius handset (00), press the following buttons: "menu", "6", "1".
3. A new handset ID number (ie: 12, 13, 14…) is automatically assigned by the base and registration is complete.

Registration:
a. Press MENU-6 to enter the registration mode
b. Press and hold the base’s Registration (REG)
button for 2 seconds until 4 LEDs light up. (Located on the base where you plug in the phone jack)
c. Press handset key “1”, this completes the
registration process. When you register the
handset to BASE 10, the base will assign a
handset ID between 11 and 19. The assigned ID
will be displayed on the handset LCD, indicating
successful registration.
d. Repeat above steps for all additional handsets.
e. The first two handsets registered will be given ID
11 and 12, which gives them administrator
privileges.

Tip 1 of 2 Recradle the handset for 15 seconds, then lift the handset and press PHONE. Tip 2 of 2 If the handset is not responding normally, you may need to reset your telephone system. Complete the following steps to reset the telephone system: Step 1: Disconnect the power to the telephone base. Step 2: Disconnect the handset battery. Step 3: Wait a few minutes and then reconnect the power to the telephone base. Step 4: Reconnect the handset battery Step 5: Wait about one minute for the handset to re-establish a link with the telephone base and then test the phone again. If that does not work, call the manufacture at 1-800-595-9511. Or take it back to where you purchased it and have then exchange it.

hold the volume and intercom buttons together the in use light will come on and then go to menu on handset press 6 then 1 to regester that should work i just talked to a friend with a telecom buisness and he told me what to do with mine good luck