How do I resolve the error 'failed to initialize selected scanner'?

this is a common error with Sharpdesk and the Network Scanner Tool. Your IP address has probably changed. Here are some instructions on how to resolve this issue and prevent it from happening in the future.


Sharp Scanner CE 02 Cannot Connect to Server Consult your Network...

Here is a support document on how to resolve printer errors: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458034&cc=us&lc=en&dlc=en&product=4186830&tmp...

If you are able to attempt printing from the wireless network, and the printer is making noise like it is trying to print then you are successfully connected to the network. If the printer is not even attempting to print then the printer may be offline. Click on the start menu and then select the printers and faxes, or the printers and devices folder. Right click on the printer name and select "use printer online". If the printer is already online open the printer queue and look to see if there are any errors for the print job. Normally if the message is saying there is a paper issue, you can remove all the paper from the printer, shut down the computer and printer, reload the printer with paper, and then restart the computer and printer.

Below are some links to HP printer manuals
Links to HP Manuals:
http://www.retrevo.com/samples/HP-Printer-manuals.html
http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?contentType=SupportManual&lang=en&cc=us&prodSeriesId=1845551&prodTypeId=18972
http://office.manualsonline.com/manuals/mfg/hewlettpackard_1/hewlettpackard_1_printer_product_list.html
There are multiple locations where you can get manuals for HP printers/copiers

Please refer to this link and use the diagnostic utility to resolve your issue. It will check your computer if there are problems on your software.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00896190&tmp_task=solveCategory&lc=en&dlc=en&cc=us&site=null&key=null&product=90764#N90

Hello,

This sounds like a Scanner/Flatbed Problem. This series of printers have a known problem with this component. The scanner is failing to initialize itself. The scanner does need to be changed by an Authorized HP Warranty Repair Facility. It is possible that it may be covered under an HP Extended Warranty program. See repair information VIA posted Link.

M2727INFORMATION

Cheers!!

Background of issue- When 4345/M4345 boots up, amber light comes on under start button and the message "Initializing Scanner" is displayed. The unit will print but will not preform any scan functions.

Steps taken to try to resolve issue:
1. Updated firmware
2. Restored factory defaults
3. Took off cover in back of printer covering scanner controller board and reseated all cables
4. Took apart scan unit and cleaned (2)mirrors in scan head
5. Took off back cover of unit, reseated cables coming from scanner controller board
6. Ran Scanner Test, in menu (which everything functions properly)

Usually I would say scanner or controller board has failed but I had 3 M4345 come down with this issue in one week. The only resolve i've found for this issue is repetitively turning on and off the unit until it comes up without "scanner initializing" message. Once it comes up it functions 100% until the unit is turned off and issue will come back.

I'm at a loss here with so many units having same issue, open to any advice. I once took the formatter out of bad unit and put it in good one and it caused the issue in the good one but i'm double verifying this tonight. Thanks for any help.

Hello,

This sounds like a Scanner/Flatbed Problem. This series of printers have a known problem with this component. The scanner is failing to initialize itself. The scanner does need to be changed by an Authorized HP Warranty Repair Facility. It is possible that it may be covered under an HP Extended Warranty program. See repair information VIA posted Link.

M2727INFORMATION

Cheers!!

this error is a scanner lost lock error and can be caused by the scanner or the logic board. if this error comes up immediately on power up the scanner motor is not initializing by percentages of failure the scanner is approximately 85% the logic board 15% i would change the scanner

Did you allign the scanner? Print a test paper and then put the load the paper into scanner. Choose to allign.

Read the Manual (comes with Tool). If you don't have the Tool download it from the Canon site. Go to the copier and press the System/Options button next to Copy/Mailbox/Fax. Press Online. Then try scanning. Go back to copier and press Offline so can photocopy again.

Hello,

 

I have seen your message stating that "Initialization failed - Unable to acquire TWAIN-compliant device" error is received when trying to connect USB-Parallel type to your Laptop.

 

Well,  Printer  Panasonic UF4100, recommends to use only " Printer/Scanner Interface as Bi-directional Parallel (IEEE1284) " means you need to use Parallel cable to connect Printer to the Computer/Notebook.  You may receive some communication error messages if you are using a  "PORT REPLICATOR CABLE"( USB TO PARALLEL connector).  The error message that you have received is related to the communication error. Futher, if you use same USB- Parallel cable for long time the Printer Hardware functionality might go bad, since Printer memory gets confused and will not read or detect the Cable , since it is not a cable to use  mentioned by Panasonic Manufacturer.

 

Let me tell you, general functionality of Printer like Printing would work even if you use USB-Parallel cable. But it is not a case with Scanner and Fax functionality.

 

Hence, I recommend you to use only Parallel cable to connect your Printer to the Laptops.

 

I hope that this will resolve the issue for you.

 

You can email me at [email protected] if you need further assistance.

 

Bye.