Tag Reading System pen will not power up

it only works for the specific leap reader pen paper

their web support said to connect it to a computer and try an update or reset thru leapfrog connect. I've been struggling all day with ours

I found this as a FAQ on Leapfrog's site:

My toy has no power after I replaced the batteries. Why?
http://leapfrog.custhelp.com/app/answers/detail/a_id/27/session/L3RpbWUvMTMyNjMxNzA3NC9zaWQvd01DNV9VTms%3D

Here are all the FAQ for the Tag Reading System:

http://leapfrog.custhelp.com/app/answers/list#s=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..

I recommend contacting their technical support (they have online or via phone):

http://www.leapfrog.com/en/pages/support/contact_us.html

I am having the same problem, contacted Tag (who is only there during work hours which really does not help) they supplied me with an alt connect file. That did not work either. Have you found a solution yet?
Kat

In order to change the battery on the tag "reading pen" turn it over and there is what looks like a flat head screw head on the back of the tag, it should be white. Give that a quarter turn and the back should pop off, ours was kind of tough to get off but after the back comes off you can replace the 2 AAA batteries. I believe the "pen" has to be turned on to connect to the computer so this might fix your connection problem also.

You can purchase new one from amazon LeapTV Educational Active Video Gaming for Kids. I hope this was helpful. cheers

maybe the update was not able to complete or u can also try replacing the batteries with the same-type new batteries.

The one my kids had (a couple of years ago) could only hold 2 or 3 books at a time. Just limitations of the storage capacity.

Hello I will try to help you. If the pen was working up until the batteries died then the problem logically would be solved by putting in new batteries. That said, remove the "new" batteries and install them in another device to be sure that they are good. Some new batteries die in the package before being used.

Then make sure you are putting the batteries in correctly, pay attention to the + and -.

Finally, you can clean the ends of the battery chamber by using a pencil eraser and rubbing it on the metal contacts.

Let me know if one of these things fixes your problem as I have additional ideas.

I experienced the same problem. The computer indicated that everything was synced and that the new story was on the pen. When clicking on the pen it would not announce the new story. I discovered that you have to actually press the pen tip on the story in the book and then it suddenly recognized the story on the pen. It could be a security measure to ensure that you have actually purchased the book prior to being able to use the story on the pen.