Its a common problem and its easy to do but I suggest go to a repair place. They can do it in 1 minute and charge u minimum or nothing. I would not leave the camera there
SOURCE: inserted cassete in wrong way in Sony camcorder CCDTRV68, not ejecting cassette Error codeC32:20
Sony camcorders C:31:23 error
Take the battery out and turn selection switch to camera and then turn it off. Put the battery back in and its working again.
if that doesn't work try
Try smacking the side of the camera relatively hard with the palm of your hand. Eject the tape and reinsert. You may need to do this a couple of times. good luck
please mark the post with a fixya
SOURCE: HDR-HC1 Sony camcorder- reinsert the cassette error message
Bill,
The problem is with the S-reel. Take the tape out, remove the battery, and give it a slight bump. This usually fixes the issue for a couple of weeks. I haven't heard of any permenant fixes. I took my cam into circuit city (before they closed) twice for the same issue. Very frustrating when you don't know what the issue is.
SOURCE: Sony Handycam Video Hi8 - TRV138- cassette - will not play -please reinsert
Hello Everyone!
My Handy Cam CCD TRV-138 was have a malfunction error by stopping and beeping and telling me to reinsert cassette.
HERE IS HOW YOU GET IT TO WORK.....
Let me first tell you that you need to call the Sony Service Hotline at 1-800-488-7669.
They will have their service tech help you to reset the camera, STEP by STEP and it will work fine after that.
You have to do several things in the right sequence in order for the reset to work. You can't just press the reset button and make it reset.
It doesn't cost anything to have Sony help you over the phone. They are all too happy to make sure that you are satisfied with their product and want to help you.
Mine was out of Warranty by 4 years and they still helped me without charging me.
I followed their steps and it worked. She had me first remove the cassette tape from the camera, turn off camera, remove the battery, then she had me turn the camera back on, then she had me take a pen or pencil and push the reset button, that is below the volume buttons (inside the view finder area). Release the pen then turn camera off again, then unplug the cord and wait 60 seconds so that the residule electric current can completely drain from the Camcorder. After 60 seconds, power on the camera and before you do anything else *YOU MUST RE-ENTER AND SET THE YEAR, DATE, TIME before you go any further. This is crucial to your camera working properly. Then power off again. Power up one more time and this time try to record and playback and see if everything works ok.
Mine worked fine. If this does not work for you it may be because you own a different model and you will need to have Sony give you specific instructions for your model.
Good Luck and let me know on this blog if it works.
SOURCE: loading tapes
I have the same problem. If I remove the battery for a few seconds, then replace the battery and wait about 5 seconds, the tape compartment closes.
SOURCE: loading tapes
Sony HDR models that the carriage won't close is caused by the mode switch on the chassis. The mode switch controls the cameras function for loading and loading of the cassette. Basically tells the electronics what is happening. This becomes dirty and causes the chassis not to complete it's cycle on eject. Thus staying open. It has no idea where the mechanism is at this time. It can be cleaned and realigned but the chassis needs to be removed to get at it. Definitely a service depot repair. Sorry!
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