We just got a Via Venezia espresso maker. When I

I don't think the handle is sold separately. Seattlecoffeegear does sells both a bottomless and an unpressurised portafilter for the Via Venezia. Both would be considered upgraded gear vs the pressurized one.

you can try partsguru.com

Hi
The handle rotates to the left until it stops, then pull down. If the baskets is left, turn the machine off and let it cool. then grab the basket and twist it sideways. If the basket stuck you may be missing a spring in the portafilter itself. It is in the top inside of the silver piece (wire spring).

Sounds like you need a new group gasket.

Replace the group gasket.

HI
There is a large screw in the brew head that your screw screws into. You need to replace the big screw and you should be good to go.

stop the extraction sooner... if you fill up the double filter basket full, stop it at 2 oz.

No, these machines use a pressurized portafilter to make brewing espresso easier. Be sure your coffee is ground about the fineness of table salt. Just level the coffee in the filter and insert the filter as instructed.

if your grounds are tamped down too tight, the steam can't get through it.

Hi,

I can not this machine, sorry
I do service on Saeco, Kenwood, LaPavoni, Spidem, Cuisinart, Breville.

Have a nice day
/Mirran