Maxtor External Hard Drive not recognized

Hi, my Maxtor IV external hard drive (500GB) just suddenly stopped being recognized. I was saving files on it last night and it was fine, but when I got up this morning my computer was frozen, and when I rebooted my drive was no longer recognized. I tried removing it from the USB hub and reconnecting, but nothing happened, even when I tried different ports. My other USB connected items are working fine (including another external hard drive).

So I guess I have two questions:

1) How can I get my computer to recognize the hard drive? Keep in mind I'm not a really techy person, so any suggestions should be spelled out in painstaking detail. :)

2) If I can't get the computer to recognize it, how do I get the information off of it? I've got a lot of files on there I'd really like to recover.

Anonymous Jan 14, 2009

I'm having the exact same problem.
I've tried everything from different USB cables, USB ports, restarted heaps.
Nothing works, but my other USB devices work fine.

1 Answer

Anonymous

Contributor 7 Answers
Posted on Jan 08, 2009

Anonymous

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Joined: Jan 08, 2009

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You can find a program on the maxtor/seagate site maybe you can fix this with that..

Gr Rich

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Hi there my hard drive wont turn on. the power cord and usb cable is absolutley fine. I just stopped workin all of a sudden

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