I downloaded the spynet app but the watch status says it is disconnected when it is connected. Trying to download missions for the first time. I have tried pressing the reset button on the back, but that did not help.

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IM having the same proplem help us

Hi,
Checkout how to from the video tutorial link below.

http://www.youtube.com/watch?v=P3BE67gSet4

Hope it helps.Thanks!

Have you tried replacing the battery?

If it is brand new and is not working you could take any of these ideas:

1)Read instructions
2)Go online to spynet.com
3)Order a replacement

Go to the "restore memory" at the options menu and you should be good to go.

You use the USB it comes with and attach it to the watch and the PC.

Hi there we had to take back his first spynet watch because the speaker decided not to work then we took back a second spynet watch because it would work when it felt like it...our son really liked it too, however after the second watch we didn't wan't to keep having problems so he decided to buy something else...gave up trying to get on their website because it kept freezing and couldn't download spy missions so we had nothing but problems with it ...hope that helps

http://www.spynethq.com/en/data/Video%20Watch.pdf

can put missions on spy net video watch