HP LaserJet P3005 Printer Logo
Faizal Yaakub Posted on Aug 26, 2011
Answered by a Fixya Expert

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10.10.00 supply memory error - HP LaserJet P3005 Printer

1 Answer

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  • Expert 217 Answers
  • Posted on Aug 26, 2011
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Joined: Jul 14, 2011
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10.00.00 SUPPLIES MEMORY ERROR alternates with For help press ? Description An error has occurred in one or more of the printer supplies. Values of xx and yy are listed below: xx

  • 00 = memory is defective
yy
  • 00 = black print cartridge
Action
  1. Turn the printer power off, and then turn the printer power on again to clear the message.
  2. If the message persists, go to this site for HP support (http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?locale=en_US&prodTypeId=18972&prodSeriesId=238800) .
  3. If the printer has a 500-sheet Tray 3 installed, turn the printer off again and replace the print cartridge with a new HP print cartridge.
  4. Turn the printer on again.
  5. If the error does not clear, turn the printer off and remove Tray 3.
  6. Turn the printer on and verify if the error clears.
If the error does not clear, contact HP support. reference site:http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpl51389#A3
Another option would be: 1. Open the top cover, remove
the print cartridge, and
reinstall it.

2. Install a new HP print
cartridge.

3. Check the connection
between the
DC controller PCA
(location J97) and the
memory chip on the print
cartridge (location J600).

4. Replace the memory chip
cable and contact assembly.

5. Replace the
DC controller PCA.

kindly read this forum 1st:http://www.fixyourownprinter.com/forums/printer/35236

1 Related Answer

Salim Baig

Saleem Baig

  • 283 Answers
  • Posted on Jul 18, 2011

SOURCE: error 10 10 00 supply

Hi Noman

This error is displayed on HP printers only. And this appears if the smart chip on the toner cartridge is bad. Try to replaced it with a new one and this will not appear. And at the same time if you can manage to get an old cartridge chip you can replace.

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There is a protective plastic clip over the cartridge chip. Remove the orange plastic and it will quit giving you the supply memory error. Refer to figure 6
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remove the right hand side end cover ( formatter acces panel) remove the bad memory ( card about 1" by 3" )- if your not sure its failed try with new memory and see if error returns
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Remove cartridge, observe a small chip mounted on cartridge shell..This chip calculates the approximate toner levels, once its reached "Zero" printer says cartridge empty/low replace it.. If the memory is not detected due to any reason printer will say supply error or 10:xx supply error..
Replace this memory if available( locally its available ) or replace the cartridge.. Very few cases same error appears with faulty DC controller..
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Hello I have a problem with the work printer. It is a 3500 hp color laser jet and it is having a 10.10.00 supply memory error. I'm not sure what to do. Can you please help me?

10.10.00 SUPPLY MEMORY ERROR
Missing memory on supply
Black print cartridge

1. Open and close the front door.
2. Ensure the cartridges are fully seated.
3. Swap the cartridge for the color indicated with a cartridge in another slot to determine whether the error follows the cartridge or stays with the slot. If the error follows the cartridge, replace that cartridge, otherwise, continue with step 4.
4. Check the memory controller PCB contacts to the memory tag. Clean if dirty.
5. Reseat the memory controller PCB connector J201 and DC controller PCB connector J1025.
6. Defective memory controller PCB, replace the memory controller PCB.
7. Defective DC controller PCB, replace the DC controller PCB
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I am assuming that the printer is giving a supplies memory test error in which case it is a faulty micro chip on the toner cartridge. If this is the case then you need to replace the toner cartridge.

If the printer is not displaying supplies memory error, but actual memory test error then the problem is in the memory on the Formatter Board. The formatter board in these printers are prone to faults.
If your board has an added memory stick, I suggest that you remove it after turning off the printer and then power on again and see if the error is still displayed.
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Thank you for contacting FixYa with your printer inquiry.
This error is normally associated with a supplies error. I have extracted information on this error from the HP 6L manual.

Error Codes
Error 10 - Supplies Memory Error 10.XX.YY Exact format is dependent on printer model
    The printer is unable to read the electronic information (elabel) on the print cartridge. This helps track page count and life of consumable.
    XX Description 00 memory error on the cartridge or 01 memory device not found
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    10.00.01 Cyan print cartridge
    10.00.02 Magenta print cartridge
    10.00.03 Yellow print cartridge

  1. Supplies used in newer printer models contain a memory chip. The information contained on this chip is dependent on the printer model and the supply. The error 10 indicates a problem with the printer obtaining the information from this chip. The chip may be missing or defective or contain incorrect information. There may be a problem with connection between the memory chip and DC controller. Turn the printer off/on to attempt to clear or reset the message. Remove and reinstall the supply, replace the supply.
  2. Replace the memory chip cable/connector or the DC controller.
    How did we do?
Hope this helps helps. Please keep us updated and remember to rate this answer.
TF
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