You need to call your service provider and get your Personal Unlock Code. Then they will send a signal to the phone to ask for the code and you have to enter it in order for your SIM card to be unlocked. Hope this helps :)
--TechGuru11
thank you. on my way to Simple Mobile ...
No Problem, I had the same issue with my iPhone and my friend with his Droid. The service provider issues a security code for each sim card in case the phone is stolen so it can be locked. You have to verify your identity with them and they will give you the code.
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