20 Most Recent Star Manufacturing Star TSP700 Receipt Thermal Printer Questions & Answers

It'll be the BAUD rate, try changing it in the till software to 9600 or 128200

good

Check if interface at the back of printer is interchangeable to the type of port your computer will support it. Direct USB to USB or direct connection is recommended to avoid future issues.

Check the availability on ebay?

Hello,

First, read the information on page 12 to 19 on the user manual closely, to solve the problem. If you don't have the manual, click here to get a copy: http://www.star-m.jp/eng/service/usermanual/tsp700um.pdf

But if the information on the manual doesn't help, check that the black marks are in the correct place to be seen by the printer (refer to the Manual for the correct measurements).

If the black marks are positioned correctly and the printer is still not printing, then it
probably needs to be calibrated to your paper.

To calibrate the black mark sensor:

• Insert your tickets or labels so that there is no black mark over the sensor (The sensor is
on the left of the lid, about 6mm underneath the paper feed roller.
• Remove the DIP Switch cover underneath the Printer and set DIP Switch 1-4 (bank 1
switch 4) to OFF.
• Switch on the Printer, Either the red error light or the green power light will come on.
• Using a flat jewellers screwdriver, adjust the pot, VR2, (which is underneath the printer
next to the banks of DIP switches) until both the error light and power light are lit.
• Switch off the printer
• Reset DIP switch 1-4 to ON.
• Switch on the printer and test the calibration by pressing the FEED button. The printer
should feed one ticket or label at a time.

If non of the above helps, please let me know for further assistance.

Good luck.

Hi

You are right, the print head is bad and should be replaced, will cost you around $55 for a new print head. This printer produces a printed image by selectively heating coated thermo chromic paper, or thermal paper as it is commonly known, when the paper passes over the thermal print head. Hope this helps...please post back for further assistance.

Daniel

Our Star TSP700II leaves about 1/4 inch of unused paper on the roll when the error light comes on and the printer stops printing. Is there any way we can make an adjustment so that we're not wasting so much paper?