Amazon Kindle 3G - Answered Questions & Fixed issues

You can easily load all of your books onto your new Kindle. Amazon retains a record of all your book purchases in an archive. When you register your new Kindle (and turn on wireless) it 'phones home' to Amazon and Amazon places an entry on your main menu entitled Archive. Just click on that entry and all of your past book purchases will appear and will automatically be downloaded to the Kindle when you click on them. However, if your old Kindle contained any books, pictures, or documents that you did NOT purchase from Amazon, those items will not appear in the Amazon archive. You will have to download those items to your new Kindle the same way you installed them on the old Kindle. If the only location of those un-archived documents is the old Kindle, then this will become a two step process because you cannot copy from one Kindle directly to another. Instead you must copy the documents off the old Kindle onto a computer using the USB cable, and then copy the books from the computer onto the new Kindle by way of the USB cable or by email using an authorized email account. (To authorize an email account for sending books to your Kindle, please visit Amazon's "manage my devices" section. If the new Kindle is not registered, or if it is blacklisted, then you cannot use the email method to transfer the books. The only way to install books on an unregistered Kindle is directly via USB cable.)

Check: https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201540590

You need to contact Amazon Customer Service - 888-280-4331

This is because of the wrong setting you have done. You need reset the device with default setting. Ask for the support if your issue did not resolved. Kindle Technical Support Registration 877 690 9305

Here is their contact info; if your in the USA. online: www.amazon.com/kindlesupport. e-mail: [email protected]. phone: within the US: 1-866-321-8851 KINDLE FIRE CUSTOMER SUPPORT PHONE NUMBER

• Make sure the Kindle's battery is charged. Connect to a PC using the supplied USB cable until the power LED changes colour from amber to green.
• Slide and hold the power button until after the power LED blinks three times. If the screen now is blank, repeat the procedure

If the Kindle still does not come back to life, contact Kindle Support.

Is your kindle in an unlighted cover? Amazon Kindle support suggested to me that this exact problem may be caused by interference with the metal clips that hold the kindle cover on. After taking it out of the cover, it works just fine! This does not happen with the lighted cover apparently.
They also suggested NOT turning it off when finished reading. Hit the home key and walk away. After about 10 minutes, it will power down to sleep mode on its own. Hopevthis helps.

This is from M. Francis Professor of Kindology on Amazons customer service forum Standard advice for lost/stolen Kindles: You want to deregister your device first and foremost to prevent someone from purchasing items with your account. Immediately go to your 'Manage Your Kindle' page: http://amazon.com/manageyourkindle Scroll down the left-side menu and select 'Manage Your Devices' Find the Kindle that is lost/stolen. **BE SURE TO WRITE DOWN THE SERIAL NUMBER OF THE DEVICE, FOR FUTURE REFERENCE** Then click 'Deregister' ** You will need that serial number when you contact Customer Support, and to identify your device from a Lost & Found, and also it will be needed if you file a police report or file an insurance claim to your homeowners or rental insurance policy. ---------------------------------------------------------------------------- Then, contact Customer Service and report the loss/theft. Amazon cannot help you locate your Kindle, but they will use the serial number to block the device from being registered in the future by someone else. Do this soon, because if the person who might now have your Kindle already registered it to their own Amazon account, it cannot be blocked from registering at your request any longer. If you find your Kindle later, contact Customer Service again to reverse the process. To contact CS, click the orange 'Contact Us' button on the right side of this page, or use this link: https://smile.amazon.com/gp/help/contact-us/kindle-help.html Don't use the email option, but use the Phone option (if available from your location) or Chat option. By using the Phone option, after you send your phone number in, an Amazon Representative will call you back in a minute or two, sometimes sooner. ---------------------------------------------------------------------------- If you have Active Subscriptions: You will also want to make sure that you cancel any active subscriptions. Canceling the subscription will ensure that you are no longer billed; you'll also receive a pro-rated refund for remaining issues you already paid for. You always have the option of subscribing at a later date. Go to your 'Manage Your Kindle' page: http://amazon.com/manageyourkindle Then, scroll down the left-side menu and select 'Subscription Settings' For each subscription you have, use the 'Actions' button to the right of the title and select 'Cancel Subscription'.

If the kindle is functioning how you'd like it to, there is no requirement to update your kindle.

Log into your Amazon account [from a computer] and check that the account and email details are the same as those set on your kindle.

Dead Kindle I'm afraid.

B0C6, 90C6 Kindle Basic (2014) KT2, BASIC If you happen to know why some of these begin in 90 instead of B0, I'm all ears ;) [Support added in KindleTool 1.6.3] Kindle Serial Numbers

Follow the same instruction as you follow the first time you will again register the kindle sucessfully. Kindle Technical Support Registration 877 690 9305

You should customer care and support number is (877-330-0887) to get your issue resolved quickly. Kindle Technical Support Registration 877 690 9305

what is the model number and what is your latest update on the tablet

See the information on the Kindle Support web site about using the 5-way controller to navigate to different sections of PDF documents using the built-in PDF reader application.

I always thought accounts were set up by email address and name. Or is it your credit card number you need to update? For that log into amazon.com Place cursor on your account and lists, about halfway down click on Manage content and devices. On far right is settings. Give all the info about your account. At the top you will see the last 4 of current card with a box next to it says. Edit payment method. click that and make needed changes.

From a computer, log into your Amazon account then go to "Manage Your Content and Devices", and choose the "Your Devices" tab.

I assume you're referring to the USB cord. Certainly you can buy a new cord at just about any department, electronics, or office-supply store. I have multiple cords (and chargers) all over the house so I can use my Kindle in any room and keep it charged. Naturally, there's another cord by the computer.

You can call Amazon support to get this resolved. 1 888-280-3321