LeapFrog Leappad Plus Writing "try connect leap pad 2" Questions

...try another book. Replace the stylus. Dry out the leap pad (this is a last resort. place the leapPad in a sunny window for a day, standing upright and open (remove batteries).) If nothing else works, ...

...leap pad works. i'm about ready to take this stupid thing back to the store. it synced all the books except for her tangled book and will not sync again. i've even tried to restore back to factory ...