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There is a problem with the loading mechanism, it could be a belt issue or broken part, pull it out and send it into a Ford aidio systems repair station. These repair centers are on the internet as well, just google Ford radio repair centers.
The ejection action is done by a small rubber band and when this happens it is normally the band has broken. It will require the cd unit to be removed and the cover taken off to see if this is the case.
A couple of different possibilities here but this is a typical problem when it comes to the MB cd changers. Before ruling the cd changer bad, check the spring settings on the sides of the changer. Make sure they are in the 'H' position since it sits in the glovebox. The Mercedes cd changers don't have a reset button. 95% of the time its the cd changer that is bad when this scenario happens. Its caused by a linkage that gets knocked out of place internally of the cd changer. Also try not to use burned or homemade cd's as they can also cause the cd changer not to read the discs anymore.If your cd changer is brand new or a factory rebuild then the dealer should change it out no problem since MB cd changers are known for this problem. Also the version coding needs to done to configure the D2B fiber optic ring properly.
this sounds like the belt in the changer has broken, this belt operates the tray that hold the magazine, so its trying to eject it but is not moving upward also this belt spins the discs, you will need to remove the unit and had a belt out in it, ive had a couple of these repaired it cost about 100.00 dollars, at an audio repair shop also had one that the carriage was bad. hope this helps.
Make sure cd changer is recognised on display on dash using mode on radio.This means it has power and correct connection.Next hold eject button on changer and insert credit card under cartridge,move left to right .This will locate micro switch and release cartridge.
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