Villeroy & Boch Home - Popular Questions, Answers, Tips & Manuals

look under at the back of the pan where the seat sits you can see or feel the nuts to tighten the seat .

Mr Clean magic eraser. Its a white sponge. It works.

super glue ? Not the gel stuff

You will need to remove the toilet and access the bolts from inside the enclosure. It is a dirty job.... good luck!

online by asking same question on web.

Can you describe the issue at hand a little more?

• What were you doing when it quit?
• How does it normally turn on/off?
• What do the controls look like to turn the tub on?

Rod US Parts Center 888-521-6183

attach 2X4s behind it to ensure its stable. I had same problem but used that wood to reinforce it (covered with hardy board & paint) and reattached it and wall is very strong and toilet does not move.

I found all those parts at Lowes.

Since no one welds part back together (unless you can) so you will have to buy them, but I suggest you call the manufacturer as they will send you the needed parts for free.

leaking from the fill valve under the tank or running into the bowl via the overflow tube? please be specific:)

There is no way to adjust the hinges themselves, just their position on the bowl relatively to the seat cover. If they are loose then they are damaged. Since they are guaranteed for 10 years this is clearly a manufacturing defect.
To fix that you will have to contact the ones that sold it to you and they will replace it free of charge.

Turn the ring anti-clockwise and it should unscrew, so you can lift it out...

Hi pervana....
You have an obstruction in your ballcock/inlet valve or the ballcock/inlet valve is malfunctioning and is need of replacement.
Try to move the float up and down inside of the bowl, this may loosen the valve and allow water to enter the tank.
If this does not solve your problem then you will need to replace the ballcock/inlet valve.
Free Answer...Please take time to rate me

Shut water off at toilet and remove supply at tank connection. Get a bucket and test the flow of water by turning valve back on. If it is good then you know the problem is the fill valve. If you can't free any debris from the bottom of fill valve, replace it. Be sure before you reconnect supply to new valve after you flush out supply into bucket.

Should flow out of supply line be weak, the valve and supply should be changed. It is always good practice to replace the supply lines after working on fixtures. Faulty supply lines can cause considerable damage to your home. Always make sure connections are nice and snug (don't over tighten)

One more note: If your home still has galvanized piping, don't waste your money on new updated, high efficiency fixtures and appliances! They will ALL give you problems from the rust and corrosion that flows through your galvanized pipes. Today everything is designed for low flow, water saving and efficiency. That means they contain restrictive components which easily become congested from rusty galvanized piping! Call a professional to replace your entire water system from the source with copper. You can then enjoy the Tank-less water heaters, electronic faucets, pull out faucets and ultra low flow toilets with far fewer problems!

It'll take getting down on your hands and knees in front of a toilet, but oh well. :-) Look beneath the side that is loose. There will be a threaded plastic bolt coming down from the top of the toilet to below where you are looking. On this threaded bolt there is a nut that needs to be tightened. Reach up and tighten it as tight as you can with your fingers. To make it even tighter, use a pair of pliers... then just snug it firmly. For ease in getting it off another time (e.g. should you want to replace the seat cover), I suggest first taking the nut OFF. Then take plumbers silicone tape (found in the plumbing section at any hardware store; it looks like white thin, thin tape) and wrap the bolt with it. Note: you need to take pull the bolt out completely to do this. After wrapping it with silicone tape, insert it back into the hole, and then twist the nut back on; snugging-up with a pair of pliers. This will keep the nut from working itself off, and will make the nut come off easy should you ever desire. Good luck.... :-)

Type your location into this and it should give you some dealers in your area.
http://professionals.villeroy-boch.com/address/index.php?area=bk&L=en&tC=us

Unless there is some circular motion, like an axle, all screws loosen by turning to the left, counterclockwise, anti-clockwise.
Gary

This condensation as with cold water pipes in a moist air environment. the fix for the pipes is insulation rap the same will apply to this situation.

Well the rough-in of the wc is the measurement from the wall to the center of the drain opening take that measurement and go to your local plumbing warehouse and ask them to look up any and all wc with that rough-in and pick one you like. If there are non you like or there is non with that rough-in then I see no other way then to move the drain to fit the one you like.
There are some offset closet collars out there but if you are working a cement for it would be just as easy to move the drain.

you can change out the seats any oval should fit an oval toilet and a round will fit a round toilet
just go to your homedepot, lowes, ace, etc. and pick out the 1 you want.