Villeroy & Boch Home - Page 3 - Recent Questions, Troubleshooting & Support

Shut water off at toilet and remove supply at tank connection. Get a bucket and test the flow of water by turning valve back on. If it is good then you know the problem is the fill valve. If you can't free any debris from the bottom of fill valve, replace it. Be sure before you reconnect supply to new valve after you flush out supply into bucket.

Should flow out of supply line be weak, the valve and supply should be changed. It is always good practice to replace the supply lines after working on fixtures. Faulty supply lines can cause considerable damage to your home. Always make sure connections are nice and snug (don't over tighten)

One more note: If your home still has galvanized piping, don't waste your money on new updated, high efficiency fixtures and appliances! They will ALL give you problems from the rust and corrosion that flows through your galvanized pipes. Today everything is designed for low flow, water saving and efficiency. That means they contain restrictive components which easily become congested from rusty galvanized piping! Call a professional to replace your entire water system from the source with copper. You can then enjoy the Tank-less water heaters, electronic faucets, pull out faucets and ultra low flow toilets with far fewer problems!

It'll take getting down on your hands and knees in front of a toilet, but oh well. :-) Look beneath the side that is loose. There will be a threaded plastic bolt coming down from the top of the toilet to below where you are looking. On this threaded bolt there is a nut that needs to be tightened. Reach up and tighten it as tight as you can with your fingers. To make it even tighter, use a pair of pliers... then just snug it firmly. For ease in getting it off another time (e.g. should you want to replace the seat cover), I suggest first taking the nut OFF. Then take plumbers silicone tape (found in the plumbing section at any hardware store; it looks like white thin, thin tape) and wrap the bolt with it. Note: you need to take pull the bolt out completely to do this. After wrapping it with silicone tape, insert it back into the hole, and then twist the nut back on; snugging-up with a pair of pliers. This will keep the nut from working itself off, and will make the nut come off easy should you ever desire. Good luck.... :-)

Type your location into this and it should give you some dealers in your area.
http://professionals.villeroy-boch.com/address/index.php?area=bk&L=en&tC=us

Unless there is some circular motion, like an axle, all screws loosen by turning to the left, counterclockwise, anti-clockwise.
Gary

This condensation as with cold water pipes in a moist air environment. the fix for the pipes is insulation rap the same will apply to this situation.

Well the rough-in of the wc is the measurement from the wall to the center of the drain opening take that measurement and go to your local plumbing warehouse and ask them to look up any and all wc with that rough-in and pick one you like. If there are non you like or there is non with that rough-in then I see no other way then to move the drain to fit the one you like.
There are some offset closet collars out there but if you are working a cement for it would be just as easy to move the drain.

Hi,
You can buy a new flapper for less then ten bucks and changing it takes two minutes... this will stop your problem

heatman101

Hello

the part can be purchase from any of the store that deal with building material or any of the store that deal with toilet material around you or get the part fron the below address to other for the part
trendir.com ebuild.com materialicious.com
GOOD LUCK AND THANKS FOR USING FIXYA.

you can change out the seats any oval should fit an oval toilet and a round will fit a round toilet
just go to your homedepot, lowes, ace, etc. and pick out the 1 you want.

Your chain is probably metal that snags under the flap (verify by taking top off tank and looking) and you should switch to a plastic chain.


Easy just replace the flap that stops the water after handle is down and toilet flushes and also replace the chain that connects from handle to rubber flap. New chain should be plastic one so it can be reattached and problem is fixed. Should cost less then 5 bucks from Home Depot or Lowes. They can happily step you through the process. I should take about 2 minutes to install ...if that.


Remember to remove excess links of plastic chain with a pair of scissors. Its doesn't require a rocket scientist.

Why do not not just contact Villeroy & Brock about your toilet. Or try These people at this email address: WWW.Toilets.Shopzilla.com they even sell your toilet still

There are little toggle bolts hidden at the back underneath the seat. The location and the image is shown in this PDF:

http://www.villeroy-boch.com/fileadmin/picdb/produkte/bad/daten/XX/9955Q1.PDF

It's difficult to describe how to disconnect them but pretty easy to figure out just fiddling with them once you find them.

Good luck.

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Hi im Rossouw

It depends on the kind of cystern u have. here is a few i know how to remove

1.The 2 button setting on top of cestern needs to be turned left untill it loosens up

2.The 2 screws at back of cystern lid needs to be unscrewd

3.also a 2 button cystern. has metel cabel under lid. can lift lid a littel. thast pull hard on cabel were it enters the 2 flush button meganisem

If not 1 of the above plz let me know and i will help u therder, dose are the most commen problem 1ns

plz vote 4 my advice thx

Hello,

you will have to detach the whole seat from the system, then use your hands to adjust the seat, straighten it and try to put it back in order. After this is done, you can now attach the seat back to the system.

Take care.

yes it is a wax seal under the toilet, There is just 2 screws holding it down to the floor. Anybody could take it up and fix it.

The bolts are on the two sides down on the base. Prob has small square covers over them

This problem is either two things:

1/ The water inlet valve is letting by and going down the overflow pipe. (Connected to the main centre column). You can check this by taking off the lid off.

2/ Centre column seal at the base is letting by. You can unclick the centre column by pushing the two paddles either side.

Then lift out the centre column and check the grey washer at the base. You can turn this washer around and see if this solves - if not the column has probably has a part snap off.

You can get spares here:

http://bathroomstudio.co.uk/villeroy-boch-spares/cat_131.html

V & B toll free number was 877-505-5350. I hane only worked on one in 25 years and they were very helpful. Hope this gets you in the right direction.

V & B US customer service number used to be 877-505-5350 it has been a while since I used it, but they were very helpful when I did. Hope this helps.