Trio Tablets & eReaders - Recent Questions, Troubleshooting & Support

Have you tried the reset method below? There's a hard reset process on the G2 7" that I have used successfully on several stuck units. It may also I've learned work on other models of Trio tablets and other Android-based brands / models as well. It did on a Zeki 7" 8GB that I owned as well. But.... TRY AT YOUR OWN RISK. Here it is. (1) PRESS AND HOLD the power button until the tablet shuts off completely. (NOTE: if any type of start-up screen comes on, FORGET it: the Tablet must be COMPLETELY powered off for this to have any chance of working.) (2) PRESS AND HOLD the volume-down button, while simultaneously PRESSING AND HOLDING the power button This will (hopefully) bring up the Android figurine, along with some kind of rotating-wheel graphic. (3) Do nothing else but WAIT, until the screen changes to a text-based menu, with about 6 to 8, or more choices. (4) Use the volume-up and volume-down buttons to navigate between choices, and select (highlight) the choice offering to reset the tablet (to Factory Settings). (5) Click and release the power button to start the reset operation. Follow and additional prompts to ensure you are selecting the correct next step. This RESET process will erase ALL your installed apps, as well as delete all your saved photos, music and other user files and preferences (including wallpaper, time-zones, Wi-Fi settings etc. But when it works it will give you back a working Trio. Use your reset Triot carefully: generally, I'll say the Trio machines are good economical alternatives to the perhaps more robustly engineered (and much more expensive) big brand items. Regarding restoring personal preferences, and earlier installed apps I have no experience whatsoever. However there may be sufficient arguments to backup your personal data either on your home computer or on online "cloud based" services. Do the research, ok? Happy New Year, 2015 ... & ....Good Luck!

all that shows is trio stealth G2 when turned on it freezes I tried the reset button

Check for a bad battery, charger in that order. Each can be gotten inexpensively on ebay. eBayeBay

Tablets are notorious for bad sound. I use a volume adjuster app to boost sound and use earphones.

Some apps are pre-loaded, but to actually use them you have to have a Google Play account. If it was email app it is just looking for your email login to get connected. To save power the screen will go black after a minute or two being idle.

There should be a volume switch with + and - at each end. If you are getting no sound at all the device may be set to Silent.

Is wifi turned on on the tablet? If not, go to Settings>Wifi and turn it on. The device should then automatically scan for networks. If you are able to connect to your network but then cannot actually get to the Internet you may just need to restart your router. You might get something like "Obtaining IP address" for a long time and then get "Limited" connection. Correcting this may be just a matter of unplugging it for about a minute then plug it back in. Wait 4-5 minutes for the router to boot up completely then try connecting again. Some routers are sensitive to new devices. When I had AT&T Uverse router I would have to restart it every time I tried to add a new wifi device. Hope this helps.

The default on most tablets is to install apps to internal storage so the SD card does no good by itself. You can go into Settings>Applications and change the location for each app to the SD card. Likewise anything else you put on a tablet, particularly photos and videos get stored in internal storage. If you have taken a lot of photos and videos they can fill up your storage quickly. You can change this in the Camera app by tapping the settings icon and changing the storage option to SD card. You will still need to actually move existing photos and videos to the SD card manually or copy them to external storage and delete them. I would also change the image and video resolution in Camera settings to 640x480. This is plenty good enough for pictures you just want to look at on the device or share online.

The screen replacement is available at Amazon. As stated in the description, no instructions included. Nice set of tools included; most not needed. Installation is pretty intuitive; once you see the new screen, you realize that it attaches to the front bevel with adhesive tape, with one electrical connection. You must remove the broken screen basically by gently prying around the edges with tool of your choice. I did see a video of someone using a heat gun to soften the adhesive, but I dared not and used a small hairdryer on occasion. Lots of broken glass pieces will be created, wear safety glasses and work on a protected surface. If I were to do it again, I'd use a shallow cardboard box like the ones on the bottom of packs of soda. This will prevent glass escaping. Be VERY careful when working near the LCD screen, it does scratch easily. Don't worry about the cable, just cut it when removing old glass. Once all glass removed, the Trio will snap open with slight pressure on metal tabs. NO screws involved. Clean bezel well, remove old cable, install new one , reinstall the power and volume piece at the top and snap case together. Simply replace screen by removing adhesive tape and gently pressing screen it in around edges. I think the new screen works better than the original. Be sure both new screen and LCD are clean before the final install. That's how I did it; others might have a better way. Be patient and careful about all the broken glass and it should work fine. Good Buy for money, ships from China but does not take long to get to US. Tracking info is included with the shipping confirmation.

Go to amazon.com and search "Trio Stealth G2 charger" or, if you can't wait check the OUTPUT voltage and amperage on the old charger (for example, it could say: "5.0 VDC --- 1000 mA" (that means 5 volts, 1000 milliAmp), and find a standard charger with same voltage, and same or higher amperage.

There's a hard reset process on the G2 7" that I have used successfully on several stuck units. It may also work, I've learned, on other models of Trio tablets and other Android-based brands / models as well. It did on a Zeki 7" 8GB that I owned. But.... TRY AT YOUR OWN RISK. Here it is. (1) PRESS AND HOLD the power button until the tablet shuts off completely. (NOTE: if any type of start-up screen comes on, FORGET it: the Tablet must be COMPLETELY powered off for this to have any chance of working.) (2) PRESS AND HOLD the volume-down button, while simultaneously PRESSING AND HOLDING the power button This will (hopefully) bring up the Android figurine, along with some kind of rotating-wheel graphic. (3) Do nothing else but WAIT, until the screen changes to a text-based menu, with about 6 to 8, or more choices. (4) Use the volume-up and volume-down buttons to navigate between choices, and select (highlight) the choice offering to reset the tablet (to Factory Settings). (5) Click and release the power button to start the reset operation. Follow and additional prompts to ensure you are selecting the correct next step. This RESET process will erase ALL your installed apps, as well as delete all your saved photos, music and other user files and preferences (including wallpaper, time-zones, Wi-Fi settings etc. But when it works it will give you back a working Trio. Use your reset Triot carefully: generally, I'll say the Trio machines are good economical alternatives to the perhaps more robustly engineered (and much more expensive) big brand items. Regarding restoring personal preferences, and earlier installed apps I have no experience whatsoever. However there may be sufficient arguments to backup your personal data either on your home computer or on online "cloud based" services. Do the research, ok? Happy New Year, 2015 ... & ....Good Luck!

I got it. For father's day. It has given me problems. Since I got it. Can we fix it? Alvin Hardy.

I can't figure out what you are asking. Can you rephrase your question? What operating system are you using, Win7? If so, try right-clicking on the "speaker" icon found in the system tray (lower right hand side of screen) and select 'Open Volume Mixer' option. Make sure all settings are not set to minimum. It could be another config setting. Explore other options under the "speaker" icon. Good Luck.