Sony UP - Recent Questions, Troubleshooting & Support

https://download.cnet.com/Sony-UP-D897/3000-2116_4-195931.html This page indicates the driver compatible with XP as well as other systems.

Hold down the jog dial, then power the unit up.

I need service manual of up 897 md plzz

Make sure you have ink in your printer

Ae you sure of the version number ? You printer is listed as Current model and is not obsolete. However the latest firmware (Nov 30, 2009) seems 3.15 Note the 3 different files based on your serial number http://www.sony.net/Products/DP-driver/digitalphoto_printer/UP-CR10L

https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0CB4QFjAAahUKEwiv2Z3Hn5DHAhWBnZQKHV4LAJo&url=http%3A%2F%2Fwww.sony.net%2FProducts%2FDP-driver%2Fsnaplab%2Fdata%2FUP-CR10L_Operating_Instructions_PDF%2FUP-CR10L_English.pdf&ei=yx3BVe_HMoG70gTeloDQCQ&usg=AFQjCNGd0XeVMTddEfA6eRlPLdq1f3K3_g&bvm=bv.99261572,d.dGo&cad=rja

it will need repair probably a couple bad gears

http://www.sony.net/Products/DP-driver/medical_printer/index.html