Sony CRX - Recent Questions, Troubleshooting & Support - Page 3

you should replace the rubber belt of your drive

make sure all leads that are attached to your cd/dvd have secure connections and are not faulty or just replace them they could be faulty ? you might have to physically unplug the cd/dvd drive restart your computer this should activate the found new hardware wizard Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer Close all open programs

Click on Start, Run, and type regedit and press Enter Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak If any of the above keys shown in step 4 are listed, right-click on them and choose DeleteAfter deleting the keys, close the registry editorReboot your computerOpen My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.hope this helps

Try a different CD/DVD
1. First we must determine if the cd/dvd or the cdrom itself has a defect 2. Try at least 10 cds to test on your cd/dvd player
Try Deleting LowerFilters / UpperFilters
To do this follow the steps below:
1. Click Start -> Run (for XP) or Start Search (Vista) or search for programs and files (Windows 7)
2. Type Regedit
3. Click on the plus sign beside HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\

4. Under Class Click on the Folder {4D36E965-E325- ....} (note that the alpha numeric numbers are quite similar we only need ....65)

5. Look for UpperFilters and Delete it
6. Look for LowerFilters and Delete It
7. Restart the computer

If it did not work try
Replacing the IDE cable
1. Open thechassis of the computer (refer to your computer manual) 2. Try disconnecting and reconnecting the gray cable that looks like a belt at the back of the computer

Hi,
You check out the lense of the writer and i feel that's the main problem otherwise u have to replace that lense .

Hello there Alex is on your service tonight :)


Well, this is common laser faliure, after working for several years they just go mailfunctioning and you can't fix them. I highly advice you to keep that one for reading what it can read now, and to buy new device since they are really cheap nowdays, you can get them from ebay or amazon.com under 25 bucks.

Thats the situation, I wish you best of luck snake :)

Please rate my solution if you can that would be nice :)
And enjoy your remaining hours of this day :) Alex

make sure that the cd-rw/dvd rom is getting enough power test all leads that are attached to the dvd including electrical extensions and make sure they have a secure connection or just replace them there might be bad/faulty or your drivers may have been corrupted or you might have a virus run your antivrus program you might have to physically unplug the leads for this cd/dvd rw then plug them back in or you might have to uninstall then reinstall your DVD/CD or uninstall the driver then reinstall for this device click start control panel administrive tools,computer management device manager scroll down cd dvd rom drives if you see a yellow question mark? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer Close all open programs

Click on Start, Run, and type regedit and press Enter Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete After deleting the keys, close the registry editor Reboot your computer Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. Hope this helps

hi,
1.this should be drive or lens problem
2. contact sony service centre
3. use disk cleaner
4. change the driver

thanking u

what

make sure that the cdrw/dvd rom is getting enough power test all leads that are attached to the cd/dvd rom including electical extensions and make sure they have a secure connection or just replace them there might be bad/faulty or the drivers may have been corrupted or you might have a virus run your antivrus program you might have to physically unplug the leads for this cd/dvd burner then plug them back in this should activate the found new hardware wizard or you might have to uninstall then reinstall your DVD/CD or uninstall the driver then reinstall for this device Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer Close all open programs

Click on Start, Run, and type regedit and press Enter Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose DeleteAfter deleting the keys, close the registry editorReboot your computerOpen My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.hope this helps

HERE IS WHAT YOU DO .!

is it new if its new then look for the customer support center for warranty and if its out of 6 months warranty then clean your DVD combo with cleaner and then check the SATA cable if its attached properly ,,, and also change the power supply wire, just for a check , if problem don't persist then may be you have a power supply issue... cause DVD power usage is a little high, and CD's take low POWER , just some points difference .

do vote if it helps

click start control panel administrive tools computer management device manager scroll down universal serial bus controllers you should see a yellow question mark? right click to reinstall drivers if you can see your usb drive but its not working ports(com&lpt)right click update driver check the USB leads that attach to the motherboard usually red white green black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems for a computer and its parts also scroll to disk drives if you can see your drive + to expand right click you should see options update driver disable uninstall scan for hardware changes select properties you should see options in the general tab to troubleshoot policies volumes driver and details under the driver tab you will have the options to check the driver details update driver rollback driver or uninstall hope this helps

Hello there;
The best way to download drivers for your sony cd-rw burner should be going there official website however that driver comes already with your operating system, that means its plug and play. But if your looking for software to have something to use for burning or writing CD then you might have to have a burning software like NERO.
Have a nice day...

a registry problem

Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose DeleteAfter deleting the keys, close the registry editorReboot your computerOpen My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. hope this helps

Click start control panel,administrive tools,computer management,device manager scroll to cd/dvd rom drives right click properties then properties again then tick enable cd digital cd audio for this cd rom device or scroll to dvd regions select the no _ for your specific area If this does not fix the problem you might try your drivers may have been corrupted or you might have a virus run your antivrus program you might have to physically unplug the leads for this cd-rom then plug them back in this should activate the found new hardware wizard or you might have to uninstall then reinstall your DVD/CD or uninstall the driver then reinstall for this device click start control panel admistrive tools,computer management,device manager scroll down cd dvd rom drives right click you will see options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall make sure that the cd-dvd is getting enough power test all leads that are attached to the cd/dvd including electical extensions and make sure they have a secure connection or just replace them there might be bad/faulty or if this does not fix the problem it might be a registry problem Close all open programs

Click on Start, Run, and type regedit and press Enter Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose DeleteAfter deleting the keys, close the registry editorReboot your computerOpen My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.hope this helps don

Hi,

My first test would be to determine if the blank DVD is faulty. Try using a different brand of DVD and see if you get the same error. My experience tells me that your combo drive is faulty however. It is possible for a combo drive to read a CD but not a DVD. I would replace the combo drive with a DVD writer as they are not too expensive.


Best wishes,
Graemevm

Hi all,

Boy, have I been having a problem. I've tried two different dvd burners, an external TDK DVD+/- RW drive and now an internal NEC dual layer DVD+/-RW drive. I have a Dell Dimension 4500 that came with a Dell branded Windows XP Pro. Have you ever tried getting support from Dell? What a freaking bad joke that is.

Microsoft says there is known problem with XP viewing a DVD+/-RW disc the same way it views a CD+/-RW disc. Problem is a CD RW uses 32 bit packets and a DVD RW uses 16 bit packets. As a result, without the fix, my computer can't recognize there is a DVD RW disk in the drive when trying to burn to it. It recognized DVD +R and DVD-R discs just fine, and I am able to burn to those with no problem.

What I want to do is image my hard drive and burn the image to DVD. That I can't do, because it always comes up with "no disk" or some variation thereof anytime I try to write to an RW disc. Any suggestions? Has anyone else had this problem?

Hello,
Just click on the link http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us
and also click on NOW RUN from right side box. It will automatically give youthe message, well or bad.
If the problem with the lens, you should try cleaning the lens,with diskcleaner, it's already gone bad and there is no harm to take a risk toopen or disassemble the dvd/cd rw,click on the bellow link http://www.youtube.com/watch?v=WaiTJYHQCCg 1. When running your pc, open the drawer.> 2. clean the optical lance 3. http://www.howtodothings.com/computers/a3631-how-to-clean-a-cd-rom-drive.html 4. now you can fit to your pc If it does the same problemplease change the cd/dvd rw because the lance has defected.
Hope this helps

install

make sure that the cd reader is getting enough power test all leads that are attached to the dvd burner including electical extensions and make sure they have a secure connection or just replace them there might be bad/faulty or your drivers may have been corrupted or you might have a virus run your antivrus program you might have to physically unplug the leads for this cd/dvd burner then plug them back in or you might have to uninstall then reinstall your DVD/CD or uninstall the driver then reinstall for this device click start control panel administrive tools,computer management,device manager scroll down cd dvd rom drives right click you can you can update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer Close all open programs

Click on Start, Run, and type regedit and press Enter Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose DeleteAfter deleting the keys, close the registry editorReboot your computerOpen My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

It could be a problem withthe lens, you should try cleaning the lens, it's already gone bad there is no harm in trying If you take a little risk can solve . follow the instruction: Don't panic its very simply. 1. When running your pc , open the drawer.> 2. switch off the acpower 3. remove powercable & sata or pata cable 4. remove all the screw from the back side 5. press clip to open the font panel 6. reverse the cd/dvd rw 7. just remove the cover 8. clean the optical lance 9. use a little( not much )oil place on two steel shaft 10.cover all the equipment 11.now you can fit to your pc Ifit does the same problem please change the cd/dvd rw because the lance has defected. Hope it will help you.

hope this helps

make sure that the cd-rw burner is getting enough power test all leads that are attached to the dvd burner including electical extensions and make sure they have a secure connection or just replace them there might be bad/faulty or your drivers may have been corrupted or you might have a virus run your antivrus program you might have to physically unplug the leads for this cd/dvd burner then plug them back in or you might have to uninstall then reinstall your DVD/CD or uninstall the driver then reinstall for this device click start control panel administrive tools,computer management,device manager scroll down cd dvd rom drives right click you can you can update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall hope this helps if this does not fix the problem it might be a registry problem Close all open programs

Click on Start, Run, and type regedit and press Enter Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose DeleteAfter deleting the keys, close the registry editorReboot your computerOpen My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

hope this helps