SmartDisk Computers & Internet - Recent Questions, Troubleshooting & Support

Most external memory drives tend to be "Plug and Play". Basically as long as you have the correct cable to connect it to a laptop or a PC you should be able to access the information on it. Plug it into you laptop/PC and give it at least 30 seconds for the computer to find and connect to it. Go to the File Explorer area of your computer and you should see it listed as an option to click on. This should give you access to whatever is on the drive.

NO story told , first time used, this??? just bought it? is it new or used,? IDK any of that, and data matters. Ill assUme it is new with no precious data.... no PC stated, , w8.1 why not upgrade for free to w10? smart disk or any external HDD, or SSD, all need to be formatted first. you did only the last step. (first) #1 plug in the USB cable to a working USB port. 2: go to CP control panel then admin tools then computer management and last disk management or. 2b: in the run box type diskmgmt.msc 3: now diskmanagment is OPEN. 4: the drive shows up as a DISK NUMBER. only 5: right click your DISK seen in the list, do not pick Disk 0 6: make sure the DISK U picked size matches your external disk size.~~ 7: right click the DISK1 or what it is and pick new simple volume 8: right click disk1 and format it. to fat 32 or NTFS. 9: assign a drive letter to the new drive, (from now on the drive external shows up in windows explorer as drive letter same. that is it, same story on new empty USB thumb drive !

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Hello, Try to delete the contents of the trash (if present). Files deleted in the trash always take up space. Good luck !

you need to install the driver for it on the new macbook

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Try hooking the drive directly to your pc and not with the usb connection you are currently using. Your usb case electronics could have gone south. If still no go, it is possible that drive is toast, especially if it is not being recognized by your pc. Hard drives are notorious for dying when you least expect them and all critical material should always be in more than one place for obvious reasons.

change data cable and try again. and check the drive is detected by computer OS. in widows platform try system manage or in ubuntu try fdisk -l on terminal