SimpleTech Simpledrive - Recent Questions, Troubleshooting & Support - Page 9

I believe that you would be ok. Voltage has to be "Spot on." Amperage, however, needs to "meet or exceed." Think of Voltage as pushing something into something. Think of Amperage as pulling something out of something. It won't draw more amps than it needs, even if they are available. Allow me to thank you for including the powerpayless website as until your post I didn't know what voltage I was looking for. Exactly the same thing happened to me with my SimpleTech 1TB. Perhaps we both solved eachother's problems. PS: I'm going to check with Radio Shack for a 12v adaptor with at least 3.5 Amp capacity. They might can beat the $30.00 which is what the above mentioned place gets including shipping.

Some usb drives - i.e pen drives - bring up the same message when they are inserted into a usb port. Windows usually installs the necessary software from within your computer. Other pen-drives are plug and play. Much depends on the operating system you have and the age of the usb pen.It's probably just a question of getting updated drivers for your desktop hard drive. Right-click on the 'my computer' icon. Choose 'properties' Then choose 'device manager' or 'hardware'. Locate where your desktop hard drive is listed and open it. Then choose 'update driver'. Your computer should then search itself for updated drivers (which it won't find..) but it should also ask you if it can access the internet to search for drivers.Alternatively, go to a website where you can download drivers yourself. Try http://www.iomega.com/support/documents/10425.htmlBe aware that your desktop hard drive is now quite old. It won't last forever .. If you've got important stuff on it consider buying a new desktop hard drive and transferring everything to the new one.

External and internal drives usually use 12volts to operate, but if you want a particular source for your brand, look for it online and you'll find the cheapest prices. Also ebay is a good site for almost everything.

PUK Code

PUK stands for Personal Unblocking Key. This is a unique eight-digit code specific to your SIM card. This is required when the PIN number to unlock your mobile phone is entered incorrectly 3 times. You are then given 10 attempts to enter your PUK code. If an incorrect PUK code is entered after the 10th attempt, you will block your SIM card permanently and will require a new SIM card from your mobile phone provider. PUK codes can be obtained through the following ways - The PUK code is in your SIM card documentation Starter Pack. If you do not have this then - Please contact your phone service provider. Your cell phone service provider can give you the PUK code once you give them your account details and they have confirmed your identity. For details to obtain the PUK code for the SIM card, please click on this link and follow my instructions. http://www.fixya.com/support/r5705889-puk_code

STEP 1Check the Power and Data Cable

• Check that the power cable is securely connected to the external drive and wall socket (applies only to desktop external hard drives).
• Do not connect the drive through a USB hub, connect it directly to the PC or laptop. Make sure the power adapter is connected directly to a wall outlet, not to an extension cord.
• Ensure the cable is securely connected to both the drive and computer.
• If your external hard drive came with with a Y-cable, use both USB connectors to ensure the drive is getting the appropriate power.
• If you are connecting to a PC, use the USB ports found on the back of the computer. Avoid using USB ports found on keyboards, monitors or the front of the PC.
• If the problem still continues, try using a different USB port.

STEP 2Check the Drive Partition in Disk Management Even though the drive may not be visible on the "Desktop" or in "My Computer," check to see if the drive is recognized in "Disk Management."

1. Right click on "My Computer" and select "Manage" from the menu.
2. From the "Computer Management" window select "Disk Management" from the menu on the left.
3. In "Disk Management" check to see if the drive is visible. If the drive is found, look at the partition for the drive. New drives will be labeled as FAT32 and have a drive letter assigned.
4. If the drive does not display as "Healthy," or shows the file format as "RAW," then the partition has become corrupt. It could also be corrupt if the bar above the drive is black and shows as "Unallocated."
5. To make the drive usable again after a partition has become corrupt or lost start by right clicking on the drive in "Disk Management" and select "Delete partition" from the menu. Then right click on the drive again and select "create partition" from the menu. Follow the steps in the partition wizard to create a Primary partition.NOTE: Deleting the partition will cause all data on the drive to be lost. If the partition has become corrupt this may be unavoidable. HGST is not responsible for lost data. It is highly recommended that data be backed up in multiple locations on multiple drives to minimize data loss.
6. After the new primary partition has been created "Disk Management" will display the drive with an NTFS partition. The NTFS partition is unusable on a Mac. If the drive is used on Macintosh and Windows computers, follow the link below to obtain a FAT32 formatting tool which will allow both Windows and Macintosh users to use the drive.http://www.ridgecrop.demon.co.uk/index.htm?fat32format.htm

STEP 3Check the drive status in Device Manager :

1. Right click on "My Computer" and select "Manage."
2. From the "Computer Management" window select "Device Manager" from the list on the left.
3. From the device list, expand the "Disk Drives" category by clicking on the [+] symbol found to the left. If the drive is detected by the system, there will be an entry for your external drive.
4. If it is not listed under "Disk Drives," expand the "Other Devices" category and see if there is an entry for an "Unknown Device."
5. Right click the "Unknown Device" and select "Properties."
6. Under the "General" tab, it will typically display "This device is not working properly" followed by either Code 10 or Code 28.
7. Code 10 would suggest a potential power supply issue (typically 3.5-inch desktop external drives). If a second external drive with an equivalent power supply is available, try connecting the power supply to the drive.NOTE: Before connecting a power adapter that did not ship with the external hard drive, verify that the power configuration matches exactly with the power adapter that was supplied. Failure to use the correct power supply can result in damage to the unit, injury or fire.
8. If a different power supply is not available, verify the problem by connecting to a different USB port or by connecting to a second PC.
9. If the same error code is still displayed, create an RMA and return the drive under Warranty.
10. Code 28 would suggest a driver error.
11. Expand the "Disk Drive" category in "Device Manager" right click on the drive and select "Uninstall."
12. Disconnect the external drive, reboot the computer and reconnect the drive when the computer has finished restarting.
13. If same error is displayed, try connecting it to a second PC to verify the issue.
14. If the drive fails on the second PC with the same error, create an RMA and return the drive under Warranty.

Depending on how old your computer is, you may need to MANUALLY install the software for connecting this drive, Does the drive come with a CD to run to install the USB software?