Ricoh Office Equipment & Supplies - Page 4 - Recent Questions, Troubleshooting & Support

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How do correct the Error code 865 on Ricoh 2550

3/24/2023 6:38:30 PM • Ricoh Office... • Answered on Mar 24, 2023
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Ricoh C7100SX error SC 381-1

Ricoh CL7300 - Error Code: SC 381

PrintCopy .info https://printcopy.info > brand=Ricoh Description: Color development motor error When the motor speed is within the target level, the motor sends a lock signal (High to Low at CN214-5) to the BCU. Missing: c7100sx ‎' Must include: c7100sx
3/24/2023 2:25:08 AM • Ricoh Office... • Answered on Mar 24, 2023
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Door open error shows, even if it is closed

There is a black sensor that detects when the door is closed, and an actuator that the sensor either sees or doesn't see. If this sensor is dirty, it might not be seeing the actuator. It could also be broken or knocked out of place.
3/12/2023 8:04:42 AM • Ricoh Office... • Answered on Mar 12, 2023
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SC230

this is an error for the transfer belt there is a mark or the belt has been damaged if you open up th efront cover and then look at the brown panel there are two screws either end that nee to be loosened then lift this up next there is two screws on the transfer unit that run diagonally acros the inside of the machine and a third screw on the black unit (duplex) unit this needs to be taken out.. once you have done this there is a green lever in the top left hand side of the transfer unit this needs to be turned to the left to release the roller take the black duplex unit out by sliding it to the fron then the treansfer unit can be pulled gently out.. it is on two runners so it wont fall off you can hten look at the condition of the belt. if it seems ok look on the edges of the belt by gently turning the gear at the back this will feed the belt around.. if it seems ok put it all back in and then put the srews back in close it up and turn on the machine.. wait for it to warm up.. press the yellow clear/cancel button at the top above the number pad then enter 107 then hold down the cnacel/stop button, hold this down till the screen changes.. turn off the machine and bcak on again.. if the reset has worked the machine should run up and be able to copy and print.. if not you will have to do the same proceedure of clear/cancel button routine and once the screen changes select copy sp then go to section 5.mode then scroll down to 810 sc reset. execute and turn off the machine.. wait 5 secs turn on and test again.. if the error code keeps coming back the B.I.C.U Board may be defective and need to be replaced. check the transfer unit condition of the rollers under the plastic clear image belt also.. Good luck A.
3/4/2023 4:32:00 PM • Ricoh Aficio... • Answered on Mar 04, 2023
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How to repair controller board of Ricoh MP3010?

Repairing the controller board of a Ricoh MP3010 requires knowledge and experience in electronics repair. Here are some general steps to help you get started:
  1. Identify the issue: Before attempting any repairs, you need to identify the issue with the controller board. This can be done by observing any visible physical damage, checking for loose connections, or running diagnostics.
  2. Gather necessary tools and equipment: You will need tools such as a screwdriver, multimeter, soldering iron, and replacement components (if necessary).
  3. Remove the controller board: Remove the controller board from the printer, taking care to avoid damaging any of the components or cables.
  4. Inspect the board: Inspect the board for any physical damage, such as burned or broken components, and check for any loose connections.
  5. Test the components: Use a multimeter to test the various components on the board, such as capacitors, resistors, and diodes. Replace any components that are faulty.
  6. Soldering: If you find any damaged components, you may need to desolder and replace them. Use a soldering iron to carefully remove the old component and replace it with a new one.
  7. Reassemble and test: Once you have repaired or replaced any faulty components, reassemble the controller board and test it to ensure it's working correctly.
Note: It's essential to exercise caution when repairing electronics, and if you're not confident in your abilities, it's best to seek professional help. Additionally, if your printer is still under warranty, attempting any repairs may void the warranty.
3/3/2023 5:32:04 PM • Ricoh Office... • Answered on Mar 03, 2023
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Hi! i am using ricoh afficio MP171 SPF. i replaced the toner but it still showing the message "add toner". what can i do please?

You could check if the contacts on the toner cartridge and in he printer are clean and shiny. Perhaps just a bit of glue or a scrap of plastic is on a contact, making it impossible for the printer to read the status.
3/2/2023 8:30:32 PM • Ricoh Office... • Answered on Mar 02, 2023
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Error 501, 502, 503 & SC441

Error codes 501, 502, and 503 on a Ricoh MP-8001 indicate a problem with the paper cassettes. SC441 is a drum motor error code. Here are some steps you can take to troubleshoot these issues:
  1. Check the paper cassettes: Make sure that the paper cassettes are properly loaded and that the paper is not jammed. Check that the paper guides are set correctly for the paper size.
  2. Reset the paper cassettes: Open the paper cassettes, remove the paper, and then close the cassettes again. This may reset the paper cassette sensors.
  3. Check the drum motor: SC441 is a drum motor error code. This may indicate a problem with the drum motor or the drum unit itself. Check the drum unit and make sure that it is properly installed.
  4. Check the front door sensor: If the front door open sign is appearing on the screen even though the door is closed, there may be a problem with the front door sensor. Check the sensor and make sure that it is properly installed and functioning correctly.
If these steps do not resolve the issue, it may be best to contact a qualified technician for further assistance. They will have the expertise and equipment necessary to diagnose and repair the problem.
2/26/2023 4:24:50 PM • Ricoh Office... • Answered on Feb 26, 2023
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My ricoh aficio sp 100su printer has hardly printed 500 pages and now it show E7 and doesn't print. what must I do?

The E7 error on your Ricoh Aficio SP 100SU printer indicates a paper jam in the fusing unit. Here are some steps you can take to try to resolve the issue:
  1. Turn off the printer and unplug it from the power source.
  2. Open the printer cover and remove any paper that may be stuck inside the printer, paying particular attention to the fusing unit, which is located at the back of the printer.
  3. Check the fusing unit for any damaged or worn parts, such as the fuser rollers, and replace them if necessary.
  4. Reassemble the printer and turn it on again.
  5. Try printing a test page to see if the issue has been resolved.
If the error persists, there may be a more serious issue with the printer that requires professional assistance. In this case, you may need to contact Ricoh customer service or a qualified technician to diagnose and repair the problem. To prevent paper jams in the future, make sure to use high-quality paper that is appropriate for your printer, keep the printer clean and free of debris, and avoid overloading the paper tray. It's also a good idea to follow the manufacturer's recommended maintenance schedule and replace any worn or damaged parts promptly.
2/26/2023 10:09:30 AM • Ricoh Office... • Answered on Feb 26, 2023
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Fix colors adjustments after factory reset in printer ricoh spc262

To fix color adjustments on a Ricoh SP C262 printer after a factory reset, follow these steps:

Open the printer driver and go to the "Maintenance" tab.

Click on the "Adjust Color" button.

Follow the prompts in the wizard to adjust the color settings for your printer. This may include adjusting the color balance, gamma, and other settings.

Click "Apply" to save your changes.

Print a test page to see if the color adjustments have been successful.

If the color adjustments are still not satisfactory after following these steps, you may need to calibrate the printer. To do this, follow these additional steps:

Open the printer driver and go to the "Maintenance" tab.

Click on the "Calibrate" button.

Follow the prompts in the wizard to calibrate the printer. This may include printing a test page and adjusting the settings based on the results.

Click "Apply" to save your changes.

Print a test page to see if the color adjustments have been successful.

If you are still having issues with color adjustments on your Ricoh SP C262 printer, you may need to consult the printer manual or contact Ricoh customer support for further assistance.
2/25/2023 10:25:41 AM • Ricoh Office... • Answered on Feb 25, 2023
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My ricoh mp 4054 is saying replace fusing belt unit.please call for service now.. what can i do manually to reset it

If your Ricoh MP 4054 is displaying an error message indicating that the fusing belt unit needs to be replaced, you will likely need to replace the fusing belt unit in order to clear the error message and restore normal operation. This is a complex and technical process that generally requires the assistance of a qualified service technician. Attempting to manually reset the fusing belt unit error message may not be possible or safe, as it may cause further damage to the printer or create a safety hazard. It is recommended that you contact a Ricoh service technician to properly diagnose and repair the issue. When you contact Ricoh or a Ricoh-authorized service provider, be sure to provide them with the error message you are seeing and any other relevant information, such as the printer's model number and any recent changes or problems you have experienced. This will help them to quickly and accurately diagnose the issue and provide the necessary repairs or replacements.
2/21/2023 6:56:33 PM • Ricoh Office... • Answered on Feb 21, 2023
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Ricoh MP C5502 Color Laser Multifunction Printer - Ricoh. What could cause paper not registering on the MP C5502 cutting top part of the image please?

Question edited for a lot more clarity and toss in some CAPS. Question moved to maker category. Printer set to wrong size paper. Computer word processing program set to wrong size. For example Letter size paper in Printer and Legal size in the Settings of what is saying to print the document. The paper is too small.
2/19/2023 6:43:38 PM • Ricoh Aficio... • Answered on Feb 19, 2023
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Ricoh Aficio SG3110DN red light and error code SC 28213

Check out this YouTube link and see if that helps: https://www.youtube.com/watch?v=QFlABIeo29M
2/12/2023 12:49:46 AM • Ricoh Office... • Answered on Feb 12, 2023
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Ricoh MP 4002. Problem with loading toner on it.

If you are experiencing issues with loading toner on a Ricoh MP 4002 printer, there are a few possible causes that could be contributing to the problem. First, check the toner cartridge to ensure that it is compatible with the printer and has not expired. Additionally, make sure that the toner cartridge is properly positioned into the printer. If the toner cartridge is not correctly installed, it could be preventing the toner from loading properly. Next, check the toner hopper, which is the component that holds the toner in place, and ensure that it is not damaged or blocked. If the hopper is damaged, it will need to be replaced. If the hopper is not the issue, then it is likely that the transfer roller, which is responsible for transferring the toner to the paper, is not functioning properly. In this case, the transfer roller will need to be replaced. If all components are working properly, then it is likely that the problem lies in the printer itself. You may need to take the printer to a service center for a more in-depth inspection. Written by Chatsonic
2/10/2023 9:53:23 PM • Ricoh Office... • Answered on Feb 10, 2023
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I have ricoh aficio mp c2551 is showing sc361 code error

The SC361 error code on a Ricoh Aficio MP C2551 is typically caused by a problem with the fusing unit. The fusing unit is responsible for heating the toner particles and fusing them to the paper. This error code can be caused by a variety of issues, such as a malfunctioning fusing unit, a problem with the thermistor, or an issue with the fusing lamp. Here are a few steps you can try to troubleshoot and resolve the SC361 error code:
  1. Check the fusing unit: Make sure that the fusing unit is securely installed and that there are no visible signs of damage.
  2. Check the thermistor: The thermistor is responsible for detecting the temperature of the fusing unit. Make sure that it is connected properly and that it is functioning correctly.
  3. Check the fusing lamp: The fusing lamp is responsible for providing heat to the fusing unit. Make sure that it is functioning properly and that it is not burned out.
  4. Check for jammed paper: If there is jammed paper in the fusing unit, it can cause the SC361 error code to appear. Remove any jammed paper and clear the area.
  5. Check for debris: Make sure that there is no debris or dust buildup in the fusing unit that could be causing the problem.
  6. Performing a reset: Try performing a reset on the printer to clear any temporary error codes.
If the error persists, it's best to contact a Ricoh service technician for further assistance. They will be able to diagnose the problem and repair the printer. It's important to note that attempting to repair the printer on your own may void the warranty and could cause further damage.
1/19/2023 12:59:53 PM • Ricoh Office... • Answered on Jan 19, 2023
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How do you clear error sc669 03 on ricoh MP2501 machine

To clear error code SC669-03 on a Ricoh MP2501 machine, try the following steps:
  1. Turn off the machine and unplug it from the power source.
  2. Wait a few minutes, then plug the machine back in and turn it on.
  3. Perform a reset by holding the "Clear Modes" button for 5 seconds.
  4. If the error persists, check for jammed paper in the paper tray or paper path.
  5. If there is no jammed paper, contact a service technician for further assistance.
1/18/2023 9:21:50 AM • Ricoh Office... • Answered on Jan 18, 2023
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Can you please help me with the error 28113 ricoh sg3110dn

Paper pinch roller is having some problem may be there is a paper jam or Cartridge try to remove all papers then remove the ink cartridge pull out the power wait for some time ,put back the paper without ink and paper check if the error is changed if yes replace your ink if still there check for any paper jam clean it all properly and start again.
1/16/2023 12:43:18 PM • Ricoh Aficio Sg... • Answered on Jan 16, 2023
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My ricoh pro1357ex getting off automatically while printing then on but please wait only in monitor

The issue you're describing with your Ricoh Pro 1357EX printer shutting off automatically while printing and displaying the message "please wait" on the monitor, could be caused by several factors. Here are a few steps you can try to troubleshoot the problem:
  1. Check the power source: Make sure that the power source is functioning properly and that there are no issues with the electrical outlet or power cord.
  2. Check the thermistor: Make sure that the thermistor is functioning properly and that it is not clogged or damaged. The thermistor is responsible for monitoring the temperature of the fuser unit and can cause the printer to shut off if it detects a problem.
  3. Check the fuser unit: Make sure that the fuser unit is functioning properly and that it is not clogged or damaged.
  4. Check for jammed paper: Make sure there is no paper jammed inside the printer. If there is, remove it carefully.
  5. Check the software: Make sure that the software and the driver of the printer are updated and installed correctly.
  6. Check the hardware: Make sure that the hardware of the printer is working properly.
  7. Consult the manual: Consult the manual for specific troubleshoot and service information for your Ricoh Pro 1357EX model.
If the above steps did not resolve the problem, it is best to contact Ricoh customer service for further assistance and repair options.
1/14/2023 12:33:56 AM • Ricoh Office... • Answered on Jan 14, 2023
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