The KX-TGA401C handset works with the KX-TG401x, KX-TG403X and KX-TG651x phone systems among others. If you have the appropriate base, see the suggestions below.
Does your handset read Ringer Off? Try setting the ringer volume. With the phone system in standby (no calls in or out for any handset), press Menu. Navigate using the Up/Down arrows to Initial Settings. Press Menu/OK. Navigate to Ringer Settings and press OK. Press OK again to enter the Ringer Volume sub-menu. Use the Up/Down arrows to set the ringer volume and press OK to save. Press Off to exit the menu system.
The other possibility is that the handset is not registered to the base. Note: only 6 handsets can be registered to the base. If you previously registered 6 handsets, you need to deregister some of them.
To register the handset, hold the handset near the base since you will need to press buttons on both. Press Menu on the handset and navigate to and enter Initial Settings. Navigate to Registration and press OK. Navigate to HS Registration and press OK. On the base, press and hold the Locator button for 5 seconds and the registration tone sounds. Press OK on the handset you are trying to register. If all the registered handsets start ringing, you triggered the Locate handset function. Press the Locator button again. Then do the press and hold step again. Only press OK on the handset when you hear the registration tone.
You can find the manual for the KX-TG4011 here: https://shop.panasonic.com/support-only/KX-TG4011N.html . The direct link to the manual is https://ftp.panasonic.com/telephone/om/kx-tg4011_mul_om.pdf . See page 21 for the directions to set the ringer volume.
I hope this helps.
Cindy Wells
(You can't register a handset to an incompatible base. The communication protocols don't work.)
There's an easy way and a hard way to do it, and both require you to know the Installer password to the sytem. In the Maintenance Console, you need 2.2 BGM and Hold Music, or from the main phone, programs 710-712. 710 is the source for BGM which you change to EXTERNAL, 711 is the source for MOH which becomes BGM 1 (the only port on a 50) and 712 is the source for transfer calls (either ringback or MOH.)
If you don't have the magic password and instructions for getting into the system, you'll need to call your Pana installer for access.
The music is external to the phone system. In the back room or a closet somewhere, there's a dark blue and black cabinet that has a port that's marked MOH. It will go to some kind of box or computer that supplies the music. It may have a model or phone number on it. You change the music by buying or recording new MP3 files to play.
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Hold music is attached to a port labeled MOH on a Panasonic TDA system cabinet. Check out your back room or telephone or electrical closet where all the wires go and see if there isn't a seperate box for the MOH system. Once you know what it is, you can find out how to change the music.
Disconnect the AC adapter from the unit, wait for 5 seconds, then reconnect. The plug may have become loose over time or not be fully inserted. If that does not work, try re- registering the handset. To re-register, see screenshots attached.
